Onsite Tier-1 IT Help Desk Technician

MGT; City of Albany (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

MGT Impact Solutions is seeking an Onsite Tier 1 Help Desk Technician to provide frontline IT support at a public transportation organization in Albany, NY. This is a 40-hour per week, full-time onsite role under a staff-augmentation engagement.

The ideal candidate will troubleshoot hardware and software issues, manage user accounts, assist with deployments, and maintain documentation while delivering exceptional customer service in a production enterprise IT environment.

Qualifications

• 3+ years of professional experience in Help Desk, Desktop Support, IT Support, or a closely related role, OR an associate degree/certification in an Information Technology-related field with relevant hands-on experience.

Responsibilities

• Provide Tier 1 end-user technical support for hardware, software, peripherals, and connectivity issues.

Skills

Customer service

Windows OS

Active Directory

Networking basics

Troubleshooting

Documentation

Education

Associate degree in Information Technology

Bachelor's degree in Information Technology

Tools

Microsoft 365

IT ticketing system

VPN / Remote access

Job description

MGT Impact Solutions is seeking an Onsite Tier 1 Help Desk Technician to provide frontline IT support at a public transportation organization in Albany, NY. This is a 40-hour per week, full-time onsite role under a staff-augmentation engagement.

The ideal candidate will troubleshoot hardware and software issues, manage user accounts, assist with deployments, and maintain documentation while delivering exceptional customer service in a production enterprise IT environment.