Onsite Tier 1 Frontline Support Specialist

Percepta LLC; Mahwah (NJ); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Job summary

A leading customer service provider in Mahwah, NJ, seeks a Tier 1 Volvo Frontline Support Representative to provide exceptional customer service. The role involves coordinating roadside assistance and resolving customer inquiries effectively. Candidates should have a high school diploma, strong communication skills, and a positive attitude towards customer satisfaction. Full-time hours are flexible between 6 AM and 9 PM, with competitive pay and benefits including a 401(k) plan and paid time off.

Qualifications

• 1-3 years of relevant call center/customer service work experience preferred.
• Ability to work both independently and as part of a team.
• Comfortable communicating via phone, email, text, or other written forms.

Responsibilities

• Coordinate towing and roadside assistance for Volvo car owners.
• Deliver high-quality customer support via voice calls, emails, SMS, and chats.
• Take ownership of resolving customer issues within authority.

Skills

Roadside dispatching or emergency response experience

Strong decision-making skills

Excellent communication skills

Creative problem-solving and troubleshooting abilities

Speed and accuracy in typing

Education

High School diploma

College degree

Job description

A leading customer service provider in Mahwah, NJ, seeks a Tier 1 Volvo Frontline Support Representative to provide exceptional customer service. The role involves coordinating roadside assistance and resolving customer inquiries effectively. Candidates should have a high school diploma, strong communication skills, and a positive attitude towards customer satisfaction. Full-time hours are flexible between 6 AM and 9 PM, with competitive pay and benefits including a 401(k) plan and paid time off.