Onsite Technology Specialist

Kimberly-Clark USA, LLC; Neenah (WI); In loco; USD 80.000 - 94.000; Tempo pieno

Descrizione del lavoro

Kimberly-Clark Corporation is seeking an Onsite Technology Specialist to install, maintain, and support network, server, and PC environments at the Neenah site. You will manage imaging, inventory, UC equipment, and IT service processes with a focus on uptime and security.

The role requires strong Windows Server, Cisco networking, and ServiceNow expertise, plus the ability to work on-site and support after-hours as needed.

Competenze

• Associate degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant IT experience, or 7–9+ years hands-on IT work.
• Troubleshoot computer issues across Windows OS and server platforms.
• Experience with Cisco networking, LAN/WAN, and firewalls.

Mansioni

• Network Support: installs and supports network equipment with guidance from Network Operations.
• Server Support: installs and maintains physical/virtual servers, IOS upgrades, and patches.
• PC Deployment: end-to-end imaging, deployment and inventory management via Service-Now.
• Printing/UC/ Mobility: manage fleet and deploy UC equipment with team support.
• Surplus coordination: manage IT hardware disposal and inventory records.
• Site infrastructure: ensure LAN/WAN and related systems meet security controls.

Conoscenze

Network Support

Server Management

PC Deployment

Unified Communications

Mobility Support

IT Inventory

Vendor Coordination

Windows Server Admin

Active Directory

ServiceNow

Formazione

Associate degree or equivalent experience

5+ years of relevant IT experience

Strumenti

ServiceNow

Windows Server

Cisco Networking

Active Directory

Office 365

Descrizione del lavoro

Onsite Technology Specialist Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You were made to create Better Care for a Better World: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part ofa performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. In this role you will:

• Network Support: Installs and supports network equipment with guidance from Network Operations team.
• Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Printing Services: Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team.
• Mobility Services: Assist with new equipment requests and some configuration.
• Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.
• Supports Operational Excellence within the site(s) of responsibility: Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.
• Liaison between Mill and Technology Teams: Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on‑boarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use.
• Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer‑based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

To succeed in this role, you will need the following qualifications:

• Required Qualifications College associate’s degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7–9+ years of hands‑on IT work with proven skills.
• Strong troubleshooting abilities for computer issues.
• Proficient in troubleshooting computer issues.
• Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Proficient with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Experienced in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)
• Able to work onsite in person.

Customer Expectations

• Carry out all work safely.
• Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence‑inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non‑technical terms.
• Adherence to Kimberly‑Clark standards and procedures.
• Be able to work outside of business hours when required.
• Be On‑Call outside of business hours to support critical incident.
• Occasional traveling may be required for training or project purposes (5%).

Total Benefits

We believe that our employees are our greatest asset, and we’re committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then Kimberly‑Clark is the place for you. Here are just a few of the benefits you’d enjoy working in this role for Kimberly‑Clark. For a complete overview, see www.mykcbenefits.com We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print…. For Kimberly‑Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly‑Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. Employment is subject to verification of pre‑screening tests which may include drug screening, background check, and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply This role is available for local candidates already authorized to work in the role’s country only. Kimberly‑Clark will not provide relocation support for this role. #LI-Onsite

Salary Range: 79,880 – 94,440 USD At Kimberly‑Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary Location Neenah - Cold Spring Facility

Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time Fueled by ingenuity, creativity, and an understanding of people’s most essential needs, we’re working to find new ways to make a positive impact on the world we share. Kimberly‑Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull‑Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come.

To learn more about the company's 150-year history of innovation, visit kimberly‑clark.com.