Manufacturing IT Technician I / II

Exegistics Inc; Indianapolis (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Exegistics Inc on the Indianapolis manufacturing floor seeks a Manufacturing Shop Floor IT Technician I/II to be the first line of IT support, maintaining uptime, provisioning devices, and managing user accounts. You will troubleshoot hardware and software, support Microsoft 365, Epicor ERP, BarTender, printer and scanner devices, and coordinate with remote IT teams.

This role requires hands-on, proactive problem solving in a dynamic production setting.

Qualifications

• 2+ years in an IT support or technician role or related field.
• Strong working knowledge of Windows operating systems and basic networking.
• Experience with Windows 10/11 and hardware troubleshooting.

Responsibilities

• Serve as first line of support for employee hardware, software, and application issues.
• Provision and configure computers and equipment for new hires.
• Assist with setup and provisioning of new user accounts.
• Troubleshoot PC hardware and Windows OS issues.
• Apply security updates and patches as needed.
• Provide support for Microsoft 365 applications.

Skills

Windows OS

Networking basics

Customer service

Hardware troubleshooting

Tools

Epicor ERP

BarTender

ConnectWise

NinjaOne

Zebra printers

Job description

Manufacturing Shop Floor IT Technician I / II

Position Overview

The Manufacturing IT Technician I/II is to serve as the first point of contact for employees needing technical support on the production floor by supporting the day-to-day technology needs of the organization. This includes a broad range of technology systems and devices within a manufacturing environment. This position plays a key role in maintaining operation uptime on the shop floor by troubleshooting hardware and software issues and supporting the day-to-day technology needs of the organization including computer setup and maintenance, user account support, business application troubleshooting, Microsoft 365 support, and cybersecurity-related activities by supporting infrastructure, and working directly with internal teams and external vendors. The ideal candidate is hands-on, responsive, service-oriented, technically capable, comfortable troubleshooting issues independently, and comfortable working closely with employees by navigating the unique demands of a production setting.

Key Responsibilities:

• Serve as the first line of support for employee hardware, software, and application issues.
• Provision and configure computers and other equipment for new hires.
• Assist with the setup and provisioning of new user accounts.
• Troubleshoot and resolve PC hardware and Windows operating system issues.
• Apply software updates, patches, and security updates as needed or as requested by the cybersecurity team.
• Provide support and training to employees using Microsoft 365 applications.
• Review and respond to security reports and alerts.
• Maintain the IT helpdesk queue, providing timely service (typically 30 minutes or less), and accurate documentation or escalation of incidents and resolutions.
• Support and maintain the company's remote management tools.
• Assist with access to and escorting visitors into the server room as required.
• Help ensure company computers remain compliant with established cybersecurity and IT security requirements.
• Perform hardware installation, repair, and maintenance across a wide range of devices. Desktop PCs, laptops, tablets, label printers (Zebra), paper printers, scanners, and conference equipment.
• Provide responsive on-site support while coordinating with remote IT team members / vendors as needed.
• Troubleshoot and support key software platforms. Epicor ERP, Microsoft 365, Adobe Applications, Training Manager, remote access tools, and BarTender label printing software/server.
• Troubleshoot and elevate network related issues (wired and wireless).
• Use Ninja One remote support tools to assist users at the Columbus, IN location and other locations as necessary.
• Coordinate internal and external resources for IT-related projects and implementations.
• Document technical procedures and update IT documentation for staff reference and knowledge sharing.
• Manage, respond to, and elevate tickets within the ConnectWise service board system.
• Contribute proactive recommendations to improve IT processes, reliability, and user support efficiency.
• Support and maintain:GeoVision camera systemsAvana VOIP phone systemOther duties as assigned.

Work Environment & Physical Requirements:

Regularly work on the manufacturing shop floor in close proximity to production equipment. Must be comfortable working in an active, sometimes noisy industrial setting. Able to lift and transport IT equipment as needed (e.g., desktops, printers, monitors)

Qualifications:

• 2 + Years or Experience in an IT support or technician role or a related field or relevant technical certifications and experience.
• Strong working knowledge of Windows operating systems, basic networking (IP, DNS, DHCP) and general IT troubleshooting.
• Knowledge of PC hardware, configuration, and troubleshooting.
• Experience supporting Windows operating systems, including Windows 10 and Windows 11.
• Strong troubleshooting and problem-solving skills.
• Ability to diagnose and resolve common hardware, software, account, and connectivity issues.
• Familiarity with Microsoft 365 applications.
• Strong customer service and communication skills.
• Strong attention to detail and ability to document technical issues accurately.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to work independently as well as collaboratively with a team.

Preferred Qualifications

• Experience in a Manufacturing or Industrial Environment required.
• Previous experience in a helpdesk, desktop support, or IT support role.
• Familiarity with Zebra printers, BarTender software, EPICOR ERP.
• Experience using ConnectWise and NinjaOne or similar IT tools.
• Experience with user account provisioning and access management.
• Experience with endpoint management or remote monitoring and management tools.
• Familiarity with cybersecurity alerts, patch management, and endpoint security practices.
• Experience supporting users in a regulated, healthcare, medical device, or manufacturing environment is a plus.

What Success Looks Like in this Role

Success in this role means employees receive responsive, professional technical support; new employees have properly configured technology and system access; support requests are accurately tracked and resolved; and company computers remain maintained, updated, and compliant with security requirements.