Onsite Technical Support Specialist — Client Experience

Batbox Holdings, Inc.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision

Disability & Life Insurance

Paid PTO & holidays

Job summary

Batbox is seeking a Technical Client Support Specialist based in Dallas to be the first point of contact for licensed partners and venue operators needing technical help with Batbox simulators.

You’ll troubleshoot hardware and software across simulator equipment and supporting tech, assist with Google Workspace, and document issues clearly for cross-team resolution. Occasional domestic travel may be required.

Qualifications

• 3-5 years of experience in technical client support, help desk, IT support, or related role.
• Ability to troubleshoot hardware and software issues independently.
• Strong communication skills for non-technical clients.

Responsibilities

• Own technical support issues from start to finish for Batbox simulators and partners.
• Provide internal tech support for Batbox team members.
• Train partners and venue teams on operating and troubleshooting Batbox simulators.
• Create and maintain troubleshooting guides and knowledge base articles.
• Administer internal IT systems and user accounts.

Skills

Technical support

Troubleshooting

Customer communication

Networking basics

Documentation & knowledge base

End-to-end ownership

Travel availability

Google Workspace admin

Helpdesk/ticketing platform

Tools

Google Workspace

Ticketing system

Job description

Batbox is seeking a Technical Client Support Specialist based in Dallas to be the first point of contact for licensed partners and venue operators needing technical help with Batbox simulators.

You’ll troubleshoot hardware and software across simulator equipment and supporting tech, assist with Google Workspace, and document issues clearly for cross-team resolution. Occasional domestic travel may be required.