Onsite AV Support Technician - Dallas, TX

OfficePro; Dallas (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

OfficePro seeks two Onsite AV Support Technicians in Dallas, TX to maintain, troubleshoot, and support conference room AV equipment for live events and meetings. You will ensure seamless presentations and act as the go-to expert for a range of systems.

This 3-month contract starts April 20th, with 40 hours weekly, Monday–Friday, and potential for full-time hire. Candidates should have strong field service experience with Crestron, Prysm, Pixera and related in-room tech.

Qualifications

• 5+ years in technology customer support (3+ years with an advanced degree).
• Hands-on AV troubleshooting and computer systems repair.
• Experience with Crestron, Prysm, Pixera, IglooVision and in-room tech.
• Ability to read schematics and wiring diagrams accurately.

Responsibilities

• Support client engagements by planning, setting up, testing, and supporting AV needs.
• Oversee system availability and configurations for events and demonstrations.
• Maintain technology assets and provide real-time white-glove support.
• Create documentation for tech assets and client demos.
• Manage software/hardware infrastructure for demos and showcases.

Skills

AV troubleshooting

Technical support

Field service

Networking

Windows

iOS

Crestron

AR/VR systems

In-room tech

Education

Advanced degree (optional)

Tools

Crestron

Prysm

Pixera

IglooVision

Job description

About the job Onsite AV Support Technician - Dallas, TX

We are seeking TWO dynamic and energetic Onsite AV Support Technician to deliver exceptional audio-visual (AV) support at our client's facilities. In this role, you will be the go-to expert for maintaining, troubleshooting, and supporting a wide range of conference room and AV equipment to ensure seamless communication and presentation experiences. Your mechanical aptitude, VTC Knowledge, White glove meeting support and field service expertise will drive the success of live events, meetings, and conference setups. If you thrive in fast-paced environments and are passionate about delivering top-tier technical support, this is your opportunity to shine!

THIS IS A 3 MONTH CONTRACT TO BEGIN APRIL 20TH, 40 HOURS PER WEEK MONDAY - FRIDAY WITH A POTENTIAL FOR FULL TIME HIRE!

Duties Include:

In this position, you will act as technology support for the end user client and will be responsible for managing and troubleshooting technology infrastructure (Crestron, Prysm, Pixera, IglooVision), exponential technologies (Virtual Reality, Augmented Reality, Mixed Reality), and various software applications. A proactive and hard-working attitude will ensure your success. In this role, you will:

• Support client engagements by ensuring technology needs are planned for, setup, tested, and supported throughout Greenhouse experiences
• Be responsible for all aspects of systems availability and oversee all technology configurations
• Maintain technology assets to ensure top performance and client readiness
• Provide white glove support and real-time troubleshooting for Greenhouse applications and systems
• Maintain an emphasis on operational excellence and continuous improvement of all technology processes and procedures
• Assist with creating documentation for technology assets and client demos
• Manage infrastructure (software and hardware) for demos and showcases
• Advise delivery teams on design elements associated with various technologies

Skills & Experience Required:

• Experience: 5+ years (or 3 years with an advanced degree) in technology customer support, emphasizing technical infrastructure and exponential technologies.
• Technical Proficiency: Hands-on expertise in troubleshooting AV integrated technologies and repairing computer systems.
• Technology Skills: Direct experience with diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies.
• Proven field service experience supporting AV or telecommunication systems in various environments.
• Proficiency with computer hardware components and troubleshooting software issues related to AV equipment.
• Ability to read schematics, technical diagrams, and wiring diagrams accurately.
• Knowledge of telecommunication systems including network connectivity for AV solutions.
• Excellent problem-solving skills combined with clear communication abilities to assist clients effectively. Join us as an Onsite AV Support Technician where your technical expertise will directly impact the success of live events and corporate communications! We value proactive problem solvers who are eager to deliver reliable support while continuously expanding their skill set in a vibrant environment.