Onsite Tech Support Analyst — SQL & Salesforce

WellSky; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Paid time off

401(k)

Education assistance

Job summary

WellSky in Chicago is seeking a Technical Support Analyst to provide timely resolution of client issues by defining problems and coordinating with engineering to test and resolve using SQL. This role sits in our Personal Care Support team.

The ideal candidate has 2-4 years of relevant experience, a Bachelor's degree or equivalent, and hands-on experience with web-based or healthcare software, Salesforce, and Confluence, plus strong customer service in technical environments.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-4 years of relevant work experience.
• Experience with web-based or healthcare software preferred.
• Ability to write SQL queries and use Salesforce/Confluence.

Responsibilities

• Review, troubleshoot, and document escalated application technical issues.
• Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing application issues.
• Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
• Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
• Ensure required response time and resolution times are met.
• Perform other job duties as assigned.

Skills

SQL

Customer service

Education

Bachelor's degree or equivalent

Tools

Salesforce

Confluence

Job description

WellSky in Chicago is seeking a Technical Support Analyst to provide timely resolution of client issues by defining problems and coordinating with engineering to test and resolve using SQL. This role sits in our Personal Care Support team.

The ideal candidate has 2-4 years of relevant experience, a Bachelor's degree or equivalent, and hands-on experience with web-based or healthcare software, Salesforce, and Confluence, plus strong customer service in technical environments.