Cloud & AI Support Engineer

WellSky; Overland Park (KS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

EAP (Mental Health)

Paid time off

401(k) retirement

Educational assistance

Job summary

WellSky is seeking a Support Engineer to troubleshoot and resolve complex application issues across hosted, on-premises, and SaaS environments. You will collaborate with engineering and solutions teams to shape and drive product evolution and deliver exceptional client experiences.

A bachelor’s degree or equivalent, 2–4 years of related experience, and familiarity with SQL, Python, and Google Cloud Suite are preferred. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• At least 2-4 years of related work experience.
• Experience with SQL.
• Experience with Python.
• Experience with Google Cloud Suite.
• Healthcare industry experience.

Responsibilities

• Investigate and resolve client issues across WellSky solutions, including hosted, on-premises, and SaaS environments.
• Advise clients on IT and database best practices, including security, backups, and performance optimization while delivering excellent client experiences.
• Collaborate with internal teams to address advanced technical issues, act as the escalation point for identifying bugs and enhancements, and log issues for solutions management and engineering teams.
• Maintain accurate documentation in Salesforce by detailing investigation steps, outcomes, and resolutions in compliance with change-control processes and documenting client environment configurations.
• Demonstrate proficiency in hosting infrastructures, network configurations, server setups, and integration endpoints by sharing knowledge and supporting team success.
• Demonstrate proficiency in configuring and troubleshooting AI tooling and associated integrations.
• Maintain cross-functional integrations between foreign systems via API and associated maintenance.
• Ability to scope, adopt and deploy new to market technology in existing systems while maintaining uptime.
• Configure, troubleshoot, and maintain the Google Suite of Cloud and Gemini products, such as CX Agent Studio, Logs Explorer, Vertex AI, etc.
• Perform other job duties as assigned.

Education

Bachelor's degree in a related field or equivalent work experience

Tools

SQL

Python

Google Cloud Suite

Job description

WellSky is seeking a Support Engineer to troubleshoot and resolve complex application issues across hosted, on-premises, and SaaS environments. You will collaborate with engineering and solutions teams to shape and drive product evolution and deliver exceptional client experiences.

A bachelor’s degree or equivalent, 2–4 years of related experience, and familiarity with SQL, Python, and Google Cloud Suite are preferred. Strong communication and problem-solving skills are essential.