Client Support Analyst: Fast, Hands-On Help

Wellsky; Overland Park (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent medical benefits (medical,Rx

Dental and vision benefits

Mental Health support through EAP

Generous paid time off

13 paid holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky is seeking a Support Analyst to deliver procedural support to clients via telephone, email, and client portals, focusing on timely resolution of escalated issues across clinical, billing, training, and technical troubleshooting.

Based in Overland Park, KS, you will handle user-facing applications in a fast-paced environment, document solutions, meet response times, and collaborate with teammates to ensure outstanding client service and quality resolutions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 0–2 years relevant work experience.
• Experience in client-facing role with strong communication.
• Background in IT support or technical troubleshooting.

Responsibilities

• Support user-facing applications in a fast-paced environment.
• Provide superior client service and ensure quality resolutions.
• Troubleshoot and document solution operations.
• Complete thorough documentation of issues.
• Ensure the required response and resolution times are met.
• Collaborate with and support other team members.
• Perform other job duties as assigned.

Skills

Customer service

Communication

IT troubleshooting

Education

Bachelor's degree or equivalent

Job description

WellSky is seeking a Support Analyst to deliver procedural support to clients via telephone, email, and client portals, focusing on timely resolution of escalated issues across clinical, billing, training, and technical troubleshooting.

Based in Overland Park, KS, you will handle user-facing applications in a fast-paced environment, document solutions, meet response times, and collaborate with teammates to ensure outstanding client service and quality resolutions.