Onsite Tech Asset & Logistics Specialist

Insight; Hanover Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight is seeking an onsite Services Operations Specialist in Hanover Park, IL. You will process orders for shipping, handle RMAs, manage vendor issues, and coordinate with teams to resolve discrepancies.

You will be part of the Sustainability department, supporting efficient operations in a fast-paced environment. The role requires strong organizational skills, attention to detail, and the ability to work both independently and in a team.

Qualifications

• Ability to solve problems and think critically in a fast-paced environment.
• Excellent organizational skills and attention to detail are essential.
• Strong time management and prioritization capabilities for multiple tasks.

Responsibilities

• Enter orders promptly for shipping, retrieval, and exchanges per SLA.
• Investigate discrepancies and coordinate with distribution to resolve losses or damages.
• Become knowledgeable about vendor programs, products, and initiatives.
• Communicate clearly with clients and respond to inquiries promptly in writing and verbally.
• Work with vendors to obtain RMAs for damaged or unused products.
• Manage vendor relationships, back-orders, ETA, and warranty claims.
• Coordinate with finance to resolve billing or inventory discrepancies.
• Handle team mailbox and respond to internal and external inquiries.

Skills

Problem solving

Critical thinking

Organizational skills

Time management

Teamwork

Communication skills

Attention to detail

Prioritization

Vendor management

Job description

Insight is seeking an onsite Services Operations Specialist in Hanover Park, IL. You will process orders for shipping, handle RMAs, manage vendor issues, and coordinate with teams to resolve discrepancies.

You will be part of the Sustainability department, supporting efficient operations in a fast-paced environment. The role requires strong organizational skills, attention to detail, and the ability to work both independently and in a team.