Onsite Tax Office Client Concierge – Growth & Training

Jackson Hewitt Tax Service Inc.; Lenoir City (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Opportunities for advancement within/

Free tax preparation training

Free continuing tax education

Discounted Tax Preparation on personal

Job summary

Jackson Hewitt Tax Service Inc. is hiring a Client Service Associate in Lenoir City, TN for an in-person role. You will greet clients, confirm appointments, distribute marketing materials, and engage with customers to ensure a positive visit at our offices.

No prior experience is required as paid training is provided. This position offers opportunities for advancement within the organization, plus a performance-based bonus and perks such as free tax training and continuing education.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and be the friendly face for guests.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Assist with on-site tasks to ensure a smooth customer experience.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Customer service experience

Sales aptitude

Job description

Jackson Hewitt Tax Service Inc. is hiring a Client Service Associate in Lenoir City, TN for an in-person role. You will greet clients, confirm appointments, distribute marketing materials, and engage with customers to ensure a positive visit at our offices.

No prior experience is required as paid training is provided. This position offers opportunities for advancement within the organization, plus a performance-based bonus and perks such as free tax training and continuing education.