Onsite Systems Support Technician – Public Safety

SmartRecruiters, Inc.; Arlington (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Toomey Technologies in Northern Virginia is seeking a System Support Specialist to install, troubleshoot, and maintain Windows workstations and servers, and to support 911 workstations, servers, applications, networks, and communications equipment at customer sites.

The ideal candidate should have a strong IT foundation, proven troubleshooting skills, and the ability to work independently at customer sites.

Qualifications

• Working knowledge of Windows operating systems and common IT applications.
• Understanding of TCP/IP, DNS, DHCP, and IP addressing.
• Ability to troubleshoot hardware, software, network, and connectivity problems.
• Basic understanding of Ethernet, switches, and network connectivity.
• Proficiency with Microsoft Word, Excel, and other standard Microsoft applications.

Responsibilities

• Provide onsite technical support for systems and related IT infrastructure.
• Troubleshoot and resolve issues involving workstations, servers, applications, network connectivity, and communications equipment.
• Install, configure, update, and maintain Windows workstations and servers.
• Perform routine system maintenance, software updates, and configuration changes.
• Assist with troubleshooting basic network and VoIP connectivity issues.
• Monitor system performance and identify potential issues before they impact operations.
• Work with remote engineering and support teams to resolve more complex problems.
• Perform onsite troubleshooting and collect system logs and technical information when escalation is required.
• Maintain accurate records of system changes, troubleshooting activities, and repairs.
• Document technical procedures and solutions.
• Provide professional and timely communication with customers and internal support teams.
• Assist with system testing, upgrades, and new equipment installations.
• Follow established cybersecurity, system security, and configuration management procedures.
• Assist with security requirements, including STIGs, security scans, and required remediation.
• Maintain a professional working relationship with customers, vendors, and internal teams.
• Participate in scheduled after-hours or on-call support as required.

Skills

Windows OS

Networking basics

Troubleshooting

Documentation

Communication skills

Independent worker

Microsoft Office

Tools

Wireshark

Cisco devices

Virtualization (VMs)

Job description

Toomey Technologies in Northern Virginia is seeking a System Support Specialist to install, troubleshoot, and maintain Windows workstations and servers, and to support 911 workstations, servers, applications, networks, and communications equipment at customer sites.

The ideal candidate should have a strong IT foundation, proven troubleshooting skills, and the ability to work independently at customer sites.