Onsite Systems Engineer - White-Glove IT & Endpoints

T2 Tech Group; Costa Mesa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

T2 Group is seeking a motivated Systems Engineer to join our Engineering team, onsite at a client location in Costa Mesa, CA. You will deliver white-glove IT support, manage endpoint deployments, and collaborate with a remote senior IT team for advanced administration.

The role requires hands-on experience with Windows 11, Microsoft 365, Intune, and Autopilot, with strong troubleshooting and customer service skills. Occasional travel to Los Angeles may be required.

Qualifications

• 2–4 years of IT support, desktop engineering, systems administration, or endpoint management.
• Experience supporting Windows 11 and Microsoft 365.
• Hands‑on familiarity with Microsoft Intune and Microsoft Autopilot device enrollment and deployment processes.
• Demonstrated experience utilizing remote support elevation tools to troubleshoot and remediate endpoints directly.

Responsibilities

• Provide white-glove, high-touch Tier 1 technical support for Windows workstations, Microsoft 365 applications, mobile devices, printers, and peripheral equipment onsite.
• Enroll, configure, and provision endpoint devices using Microsoft Autopilot and Microsoft Intune.
• Initiate remote support connections and safely elevate remote administrative privileges on end-user machines to perform hands‑on troubleshooting and remediation directly.
• Assist with administration of Microsoft 365, Entra ID, Intune, Okta, Windows endpoints, and identity/access management.
• Support user provisioning, onboarding, offboarding, password resets, MFA configuration, group memberships, and access requests within Okta, Entra ID, and M365 services.
• Troubleshoot endpoint, application, network (Wi‑Fi, VPN, local connectivity), authentication, and Microsoft 365 issues using a structured troubleshooting methodology.
• Assist with workstation deployments, hardware replacements, operating system imaging, software installations, and endpoint configuration.
• Perform routine system maintenance including patching verification, endpoint compliance monitoring, software deployment, and inventory management.
• Maintain accurate documentation including technical procedures, support records, knowledge base articles, and asset inventory.
• Follow established ITIL service management, change management, security, and documentation processes.
• Escalate complex Purview, Defender, Exchange, or architectural issues appropriately to the Senior IT team while providing detailed troubleshooting documentation.
• Deliver professional, customer‑focused white‑glove support while maintaining excellent communication with end users and project stakeholders.

Skills

Windows 11

Intune

Autopilot

Remote support

ITIL

Documentation

Tools

Okta

Active Directory

Microsoft Teams

Outlook

OneDrive

SharePoint

Job description

T2 Group is seeking a motivated Systems Engineer to join our Engineering team, onsite at a client location in Costa Mesa, CA. You will deliver white-glove IT support, manage endpoint deployments, and collaborate with a remote senior IT team for advanced administration.

The role requires hands-on experience with Windows 11, Microsoft 365, Intune, and Autopilot, with strong troubleshooting and customer service skills. Occasional travel to Los Angeles may be required.