Onsite Support Specialist (On Call / Per Diem / As Needed / Temporary)

AMN Healthcare; San Diego (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

AMN Healthcare is a leading healthcare staffing and total talent solutions company, seeking an Onsite Support Specialist to coordinate housing, transportation, and travel for deployed clinicians. This is a temporary, on-call role with opportunities tied to labor disruption activity and event support needs.

You will serve as a primary on-site contact, manage housing and travel arrangements, assist with financial reconciliation, and support event operations with professionalism and adaptability.

Qualifications

• HS Diploma or equivalent.
• 2 years in fast-paced, externally facing customer support.
• Travel, event, or operations experience preferred.

Responsibilities

• Housing Support: assist with clinician hotel assignments, check-ins and lodging throughout events; coordinate with housing partners.
• Transportation Support: coordinate transportation logistics for deployed clinicians and vendors.
• Travel Support: assist with travel arrangements for clinicians and respond to disruptions.
• Finance & Reconciliation Support: collect invoices and reconcile event-related costs.
• Wayfinder & Operations Support: primary on-site contact for clinicians and guide event operations.
• General Event Support: maintain professional communication and support cross-functional teams.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

HS Diploma or equivalent

AA/BA preferred

Tools

Microsoft Office

Job description

Welcome to AMN Healthcare - Where Talent Meets Purpose. Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America. Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Temporary Onsite Support Specialist serves as a key resource for deployed healthcare professionals by helping coordinate operational support activities and providing a high level of customer service throughout an assignment. Responsibilities may include assisting with travel-related needs, housing support, transportation coordination, financial reconciliation activities, event operations support, and other critical functions necessary to support business continuity efforts. This is an as-needed, temporary assignment-based role, similar to per diem or on-call work. Work opportunities are dependent on labor disruption activity, and hours or assignments are not guaranteed. Significant gaps between assignments may occur.

Key Responsibilities

• Housing Support: Assist with clinician hotel assignments, check-ins, and lodging support throughout the event. Coordinate with housing partners and hotel contacts to address lodging-related questions or concerns. Collect, review, and reconcile hotel folios and lodging documentation for accuracy.
• Transportation Support: Coordinate transportation logistics for deployed clinicians. Assist with arrivals and departures at designated transportation locations. Utilize AMN technology platforms to track transportation activity and support traveler movement. Communicate and coordinate with transportation vendors and drivers.
• Travel Support: Assist with travel-related coordination for deployed clinicians, including air travel, rental vehicles, and other transportation arrangements. Respond to travel disruptions and help facilitate solutions as needed. Provide timely communication regarding travel updates and requirements.
• Finance & Reconciliation Support: Collect invoices, receipts, and supporting documentation related to event expenditures. Maintain accurate records and assist with reconciliation of event-related costs. Support reporting and audit review activities as needed.
• Wayfinder & Operations Support: Serve as a primary point of contact for clinicians arriving onsite. Answer questions and provide guidance regarding event logistics and processes. Direct traffic flow and support operational stations within the command center or event location. Assist with event setup, coordination, and daily operations.
• General Event Support: Maintain professional, customer-focused communication with healthcare professionals, recruiters, operations leaders, and internal support teams. Address requests, resolve issues, and elevate concerns when appropriate. Support teammates and assist in multiple functional areas as operational needs shift throughout the event. Complete additional duties and special projects as assigned.

Work Environment

Onsite Support Specialists serve as part of a specialized operations team that helps coordinate and support healthcare professionals during workforce continuity events. Team members may be assigned to a variety of operational support functions based on event needs and business priorities. This role requires flexibility, adaptability, and the ability to work in a fast-paced environment where priorities can shift quickly. Team members should be comfortable assisting with clinician support, logistics coordination, operational administration, issue resolution, and cross-functional collaboration.

Successful Individuals

Strong customer service and communication skills Professionalism and sound judgment Attention to detail and organizational skills Problem-solving abilities and adaptability Comfort working under pressure and managing changing priorities Ability to work independently and as part of a team Proficiency with Microsoft Office and other business technology tools.

Minimum Education/Certifications

• HS Diploma or equivalent

Preferred Education/Certifications

• College coursework or degree (AA/BA, etc.)

Minimum Experience

• 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations.

Work Environment / Physical Requirements

Work is performed offsite and will require travel. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

Equal Opportunity Employer

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Office Presence

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$20.00 - $25.00 hourly when on assignment. Final pay rate is dependent on experience, training, education, and location.