Onsite Support Engineer, Robotics

Robotgifs.com; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

Locus Robotics in Fort Worth, TX is seeking an Onsite Support Engineer, Robotics. You will be the face of the robotics fleet at a customer site, performing hands-on troubleshooting, workflow optimization, and customer relationship management to ensure peak performance.

The role requires onsite work Monday–Friday 9:00 AM–5:00 PM, leveraging data to improve throughput and operator efficiency, and collaborating with internal teams to refine procedures and playbooks.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years in warehouse operations, robotics, automation, or customer-facing roles.
• Familiar with warehouse operations, picking workflows and productivity metrics.
• Hands-on hardware/software troubleshooting ability.
• Strong analytical skills to translate data into improvements.
• Able to work onsite daily at customer locations.

Responsibilities

• Serve as onsite owner of the Locus robotic fleet, monitor health and performance.
• Manage and optimize workflows to meet throughput KPIs.
• Perform onsite robot troubleshooting and repairs.
• Conduct onsite testing and performance analysis for product development.
• Provide feedback on system performance and edge cases.
• Analyze throughput and utilization data to generate insights.
• Act as liaison between customer operations and internal teams.
• Help develop SOPs and playbooks for future deployments.

Skills

Robotics

Technical troubleshooting

Data analysis

Customer facing

Cross-functional collaboration

Strong English communication

Education

Bachelor’s degree in Engineering or related field

Job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

What if you could be the person who keeps cutting-edge robotics running at peak performance while becoming a trusted partner to one of our customers? As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands‑on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.

This role is based onsite at a customer location in Fort Worth, TX, and requires an onsite presence Monday through Friday from 9:00 AM to 5:00 PM (local time).

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer‑facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands‑on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast‑paced, ambiguous environments, particularly in early‑stage product deployments.
• Proven ability to work cross‑functionally and influence without direct authority.
• Self‑motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Ability to lift, pull, and push up to 50lbs.
• Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $90K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

Additional Information

Locus Robotics is an equal opportunity employer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.