Onsite Support Engineer

Brilliant Computers; Salt Lake City (UT); On-site; USD 52,000 - 72,000; Full time

Job summary

Brilliant Computers in Salt Lake City, UT is seeking an Onsite Support Engineer to provide hands-on IT support at a warehouse. You will work as the main on-site resource coordinating with remote teams and ensuring minimal business disruption.

The role covers PC setup, printer configuration, RF guns, and basic networking, requiring 2+ years of experience, strong communication, and the ability to follow remote guidance while documenting actions.

Qualifications

• 2+ years of hands-on IT support or field service experience.
• Experience installing, relocating, and troubleshooting PCs/workstations.
• Experience with RF guns, handheld scanners, or warehouse devices.
• Basic networking and cabling troubleshooting skills.
• Familiarity with Windows workstations and peripherals.
• Ability to follow remote guidance and document activities.
• Strong communication and escalation skills.
• Comfortable in a warehouse environment.
• IT-related qualifications preferred or CompTIA A+/Network+ advantage.

Responsibilities

• Unpack, set up, and relocate PC workstations.
• Set up and configure label printers; assist with printer issues.
• Provide hands-on troubleshooting for RF guns/scanners and warehouse IT equipment.
• Perform basic hardware checks, cabling, power, connectivity, validation.
• Follow remote guidance; provide real-time onsite updates.
• Document activities and outstanding actions for remote team.

Skills

IT support

PC setup

RF/w warehouse devices

Networking basics

Windows basics

documentation

communication

on-site

Education

IT-related qualification or equivalent

Job description

Salt Lake City, United States | Posted on 09/18/2026

The Onsite Support Engineer will provide hands-on onsite IT support, including end-user support, hardware setup, troubleshooting, and hands-and-feet assistance within the warehouse environment. The engineer will work closely with remote technical teams acting as the primary onsite resource to execute tasks, troubleshoot issues, and provide accurate updates without impacting business operations.

Responsibilities:

Unpack, set up, and relocate approximately PC workstations.

Set up and configure label printers and assist with printer-related troubleshooting.

Provide hands-on troubleshooting and support for RF guns/scanners and other warehouse IT equipment as required.

Perform basic hardware checks, cabling, power, connectivity, and equipment validation.

Follow instructions and troubleshooting guidance provided by the remote teams.

Act as the onsite eyes and hands for the remote support teams, providing real-time updates and executing required physical interventions.

Work with business users and relevant stakeholders to ensure equipment is operational and business activities continue with minimal disruption.

Document completed activities, issues identified, and any outstanding actions for remote team follow-up.

Requirements

Technical Experience & Qualifications:

• 2+ years of hands-on IT support or field service experience.
  
• Experience with PC/workstation installation, relocation, and troubleshooting.
  
• Experience supporting RF guns, handheld scanners, barcode scanners, or similar warehouse devices.
  
• Basic networking and cabling troubleshooting skills.
  
• Familiarity with Windows workstations and common IT peripherals.
  
• Ability to perform hands-on hardware setup and troubleshooting while working under remote guidance.
  
• Good communication, documentation, and escalation skills.
  
• Comfortable working in a warehouse environment.
  
• IT-related qualification or equivalent practical experience preferred.
  
• CompTIA A+, Network+, or similar certification is an advantage