Onsite Supervisor

vwr; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

Medical, Dental, Vision coverage

Wellness programs

Medical coverage starting Day 1

Time Off

Paid Time Off (PTO)

Company-paid holidays

Choice holidays

FSA/HSA

Commuter benefits

401(k) retirement plan

Tuition assistance

Employee Stock Purchase Plan discount

Job summary

Avantor in Boston, MA is seeking a Laboratory Operations Leader to own daily site operations within a regulated, client-focused environment. You will manage scheduling, performance metrics, and cross-functional responses to complex customer requests, driving continuous improvement in a cGMP setting.

The role requires 5–7 years in lab services or logistics and 2–3 years of supervision, with proficiency in inventory systems and Lean Six Sigma.

Qualifications

• High school diploma or equivalent required; higher education in supply chain, business, or life sciences preferred.
• 5–7 years in lab services, warehouse, logistics, or inventory management; cGMP/GMP experience required.
• 2–3 years of formal supervisory experience with direct reports and performance management.
• Experience leading operational improvement initiatives and client-embedded services environments.

Responsibilities

• Own day-to-day operational delivery for the assigned site, including scheduling, task prioritization, and daily warehouse operations in a cGMP environment.
• Set and communicate daily, weekly, and monthly goals aligned to site plans.
• Monitor real-time dashboards and reallocate resources to maintain service levels.
• Lead daily huddles and weekly reviews with team and client contacts.
• Act as escalation point for operational issues during shift and on-call periods.
• Coordinate cross-functional responses to high-priority customer requests.

Skills

Inventory systems

Excel analytics

Data analysis

Lean Six Sigma

Reporting & analytics

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

SAP

Workday

LIMS

Oracle

Job description

The Opportunity:

In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Boston, MA

Shift: Monday - Friday (1st shift)

Salary range : $80,000 - $85,000 annually, plus eligibility for up to a 5% annual bonus

Benefits:

• Health & Wellness
• Comprehensive Medical, Dental, and Vision coverage
• Wellness programs
• Eligible for medical coverage starting Day 1
• Time Off
• Paid Time Off (PTO)
• Company-paid holidays
• Choice holidays
• Financial Well-Being
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter benefits
• 401(k) retirement plan
• Tuition assistance
• Employee Stock Purchase Plan discount

What we're looking for

Education:

• High school diploma or equivalent required; Higher Education degree in supply chain, business, or life sciences preferred

Experience:

• 5-7 years of experience in laboratory services, warehouse, logistics, or inventory management operations, experience working within a cGMP supply chain environment and/or with GMP regulations required.
• 2-3 years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment

Technical Skills:

• Proficiency with inventory management systems (SAP, Workday, LIMS, Oracle or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

ENVIRONMENTAL WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Typically works in a customer or office environment with adequate lighting and ventilation and a normal range of temperature and noise level. May involve site visits to customer laboratories and warehouses. The role requires the associate to talk, hear, sit, stand, walk, and use a computer for extended periods.
• Sit and use a computer for extended periods.
• Walk customer facilities during site visits.
• Occasionally lift, carry, push, or pull up to 25 pounds (12kg).

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, exception management and daily warehouse operations management in a cGMP environment.
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
• Develop and implement practical solutions for operational issues within scope of authority
• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
• Identify and develop high-potential associates; maintain an active advancement p