Onsite Student Advising & Support Specialist

National University; Fresno (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

National University is seeking a Campus Support Specialist to provide on-site assistance to students and prospective students, handling inquiries and guiding them through advising, financial aid, and university services.

The role requires strong customer service, excellent communication, and the ability to manage multiple tasks in a fast-paced environment; on-site work in Fresno, CA, with coordination of events and reliable record-keeping.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of three years of customer service experience required.
• Experience in higher education preferred.
• Experience in a technology-driven enterprise preferred.

Responsibilities

• Handle inquiries from prospective students via phone, walk-ins, and email.
• Assist with advising and university services questions.
• Input information into databases and maintain records.
• Plan and coordinate events with the Associate Center Director.
• Update attendance rosters and communicate with faculty, students, and staff.
• Support room reservations and daily campus operations.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Office

Job description

National University is seeking a Campus Support Specialist to provide on-site assistance to students and prospective students, handling inquiries and guiding them through advising, financial aid, and university services.

The role requires strong customer service, excellent communication, and the ability to manage multiple tasks in a fast-paced environment; on-site work in Fresno, CA, with coordination of events and reliable record-keeping.