Onsite Spanish-Speaking Client Support Engineer

Thrive; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Thrive in Grand Rapids seeks a Client Support Engineer to be the primary onsite face for a single enterprise client. You will set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues.

You will work independently as a client consultant and collaborate with Thrive's engineering team to deliver best-in-class IT support, maintain device readiness, and

Qualifications

• Bachelor’s Degree or equivalent work experience in a technical field.
• 1-3+ years desktop support experience.
• Fluent in Spanish and English; able to communicate with a diverse client base.
• Experience configuring mobile devices and software in enterprise environments.
• Strong customer service mindset and ability to work on-site with minimal supervision.

Responsibilities

• Serve as the primary onsite technical support resource for one Grand Rapids client location.
• Provision iPads and mobile devices, including user accounts and app installations.
• Manage inventory, including device tracking and shipping/receiving.
• Provide in-person guidance and demonstrations to end users on device usage.
• Troubleshoot hardware, software, and connectivity issues onsite.
• Escalate unresolved issues to engineers and coordinate with vendors as needed.
• Document all configurations and support actions in the PSA system.
• Adhere to SLAs and security policies while maintaining device readiness.

Skills

Bilingual Spanish/English

Excellent communication

Problem solving

Teamwork

Time management

Education

Bachelor’s Degree, Technical Degree or equivalent work experience

Tools

Active Directory / Entra AD

Microsoft 365 (Outlook configurations)

Job description

Thrive in Grand Rapids seeks a Client Support Engineer to be the primary onsite face for a single enterprise client. You will set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues.

You will work independently as a client consultant and collaborate with Thrive's engineering team to deliver best-in-class IT support, maintain device readiness, and