Onsite Software Support Analyst – Premium Client Care

Toyota Automated Logistics; King of Prussia (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with company 75

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics is seeking a Customer Support Analyst to work onsite with a Premier client in Bristol, PA. The CSA researches issues, documents findings, and trains the internal team to achieve durable resolutions and 100% uptime.

Role involves collaborating with internal resources and the client team to model best practices, while also supporting the internal operations team on technical issues when needed. Travel may be required.

Qualifications

• Eligible to work in the USA long term without sponsorship.
• Bachelor of Science in Business or Computer Science.
• Strong analytical skills.
• Ability to write and understand complex SQL queries.
• Ability to read and troubleshoot SSRS Reports, Stored Procedures and Triggers.
• Tenacious problem solver (business and technical).
• Excellent verbal and written communication skills.
• Strong sense of customer service.
• Team player.
• Employees must follow information security policies and report security incidents.

Responsibilities

• Work with Client on short- and long-term plans/strategies for system durability and 100% uptime.
• Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA where required.
• Troubleshoot root cause of database, PC, and server issues.
• Communicate with Toyota Automated Logistics Software Solutions Customer Support and Development.
• Own all Client change management per standards for Exacta software bug fixes and promotions.
• Test and request internal Toyota Automated Logistics Software resources for testing changes and fixes to Exacta.
• Install approved changes into production and ensure testing is completed and verified.

Skills

SQL queries

Analytical skills

Customer service

Communication

Team player

Troubleshooting

Education

Bachelor of Science in Business or Computer Science

Tools

SQL Server

SSRS

Stored Procedures

Triggers

Job description

Toyota Automated Logistics is seeking a Customer Support Analyst to work onsite with a Premier client in Bristol, PA. The CSA researches issues, documents findings, and trains the internal team to achieve durable resolutions and 100% uptime.

Role involves collaborating with internal resources and the client team to model best practices, while also supporting the internal operations team on technical issues when needed. Travel may be required.