Onsite Shelter Services Coordinator

Episcopal Community Services of San Francisco; San Rafael (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Episcopal Community Services of San Francisco is seeking a Residential Services Coordinator in San Rafael, CA. This fully onsite, client-facing role supports shelter operations, intake, safety, and service planning with participants who may be unhoused or facing behavioral health and other challenges.

The position emphasizes strong communication, ethics, confidentiality, and teamwork, with in-person duties and adherence to program procedures.

Qualifications

• High School Diploma or GED required.
• Experience working with adults who are unhoused or with mental health/substance use challenges is a plus.
• Excellent verbal and written communication skills; strong ethics and discretion.
• Intermediate computer skills including MS Word.

Responsibilities

• Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment.
• Conduct wellness checks to maintain security and program compliance.
• Maintain shift reports and logs according to procedure.
• Orient all participants to program rules and responsibilities.
• Apply shelter rules and regulations in a fair and equitable manner to all participants.
• Report all participant concerns, maintenance issues, and safety concerns to supervisor, immediately.
• Respond to all participant requests and questions in a dignified and courteous manner.
• Attend and participate in daily shift change meetings.
• Ensure documentation is completed and workspace is cleaned and organized before end of shift.

Skills

Strong communication skills

Ethics in social services

Active listening

Problem solving

Crisis resolution

Education

High School Diploma or GED

Tools

MS Word

Job description

Episcopal Community Services of San Francisco is seeking a Residential Services Coordinator in San Rafael, CA. This fully onsite, client-facing role supports shelter operations, intake, safety, and service planning with participants who may be unhoused or facing behavioral health and other challenges.

The position emphasizes strong communication, ethics, confidentiality, and teamwork, with in-person duties and adherence to program procedures.