Onsite ServiceNow Developer – ITSM & App Engine Lead

Socket.dev; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

BETA Systems International (BSI) seeks a qualified ServiceNow specialist for an onsite Navy installation in the San Diego area. You will design, configure, and migrate ITSM workflows, ensuring secure handling of PII/PHI while aligning with federal standards.

You will lead agile ceremonies, translate requirements into architectural designs, and train client staff. Contingent on contract award, start date to be determined.

Qualifications

• Five years of information technology experience, including three years configuring and developing solutions on an enterprise platform.
• Experience with JavaScript, HTML, CSS, XML, Web Services, SAML, SSO, and LDAP integration.
• Working knowledge of Field Service processes, such as work order management, auto‑assignment, territory management, and preventative maintenance.
• Understanding of federal data compliance and security standards, including protection of PII and PHI.

Responsibilities

• Lead the design and configuration of ServiceNow modules, including Flow Designer, REST/SOAP web services, and custom applications built on the ServiceNow App Engine.
• Map and migrate data and business logic from a legacy Oracle APEX portal into ServiceNow.
• Build IT Service Management (ITSM) capabilities for IT and Facilities ticketing, along with custom workflows for programs such as apprenticeship tracking, cell phone management, personnel records, and IT asset management.
• Configure role-based access control and field-level security to protect PII and sensitive personnel data.
• Translate stakeholder requirements into technical designs, architectural documentation, and agile user stories.
• Run agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives.
• Train the client's future system administrators through structured workshops and hands‑on knowledge transfer.
• Report development and migration progress to government leads in line with the project's Plan of Action and Milestones (POAM).
• Advise the client on when to use out‑of‑the‑box configurations versus custom development, to protect the platform's ability to accept future upgrades.

Skills

JavaScript

HTML

CSS

XML

Web Services

SAML

SSO

LDAP

Tools

ServiceNow

Flow Designer

REST/SOAP

ITSM

Job description

BETA Systems International (BSI) seeks a qualified ServiceNow specialist for an onsite Navy installation in the San Diego area. You will design, configure, and migrate ITSM workflows, ensuring secure handling of PII/PHI while aligning with federal standards.

You will lead agile ceremonies, translate requirements into architectural designs, and train client staff. Contingent on contract award, start date to be determined.