Service Now Developer

BTI; San Diego (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Business Technology Integrators (BTI) seeks a ServiceNow Developer in San Diego, CA to serve as technical and architectural lead on the SWRMC initiative. You will perform hands-on development, scripting, configuration, and data migration using Flow Designer, REST/SOAP, JavaScript, HTML, and CSS.

Responsibilities include translating business needs into technical designs, building ITSM workflows on App Engine, guiding stakeholders, leading Scrum ceremonies, and ensuring compliance with security

Qualifications

• 5+ years IT experience with 3+ years on enterprise platform.
• Strong scripting, web development, and API integration skills.
• Experience with security standards and data protection.

Responsibilities

• Lead technical and architectural efforts aligning with SWRMC requirements.
• Develop, script, and configure on the platform using Flow Designer, REST/SOAP, JavaScript, HTML, CSS.
• Translate business needs into technical designs and user stories.
• Configure ITSM modules and build custom workflows on App Engine.
• Migrate data from Oracle APEX to unified schema.
• Oversee POAM progress reporting to government leads.
• Advise on OOTB vs customizations for upgradeability.
• Train SWRMC staff with hands-on knowledge transfer.
• Architect AI capabilities, search, and automation.
• Lead Scrum ceremonies and agile events.
• Define processes for field service, facilities, and support workflows.

Skills

Scripting

Web development

API integration

JavaScript

HTML

CSS

SSO

SAML

Agile/Scrum

Security compliance

Stakeholder management

Tools

Bootstrap

Mid-Servers

Web Services (REST/SOAP)

SSO tooling

Oracle APEX

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

BTI is currently in search of a ServiceNow Developer to provide the following services in San Diego, CA:

Key Responsibilities:

• Serve as technical and architectural leads, aligning platform capabilities with SWRMC's functional requirements.
• Perform hands-on development, scripting, and configuration on the platform leveraging Flow Designer, REST/SOAP Web Services, JavaScript, HTML, CSS, SSO, and Mid-Servers.
• Translate business needs into technical designs, architectural documentation, and agile user stories.
• Configure core ITSM modules and build custom application workflows on the App Engine.
• Map, migrate, validate, and convert legacy data tables and logic from SWRMC's legacy web portal (Oracle APEX) to the new platform's unified schema.
• Government Progress Reporting: Conduct regular progress checks in accordance with the project's Plan of Action and Milestones (POAM) and report development, integration, and migration progress directly to government leads.
• Advise SWRMC stakeholders on leveraging out-of-the-box (OOTB) configurations versus customizations to protect platform upgradeability.
• Guide and train SWRMC's future system administrators throughout the lifecycle of the engagement, delivering structured hands-on knowledge transfer and workshops to eliminate the internal staff knowledge deficit.
• Architect and integrate advanced platform capabilities, including AI offerings, search configurations, and automated processing tools.
• Lead agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives.
• Provide process definition, re-engineering, and gap analysis for field service, facilities, and support workflows during stakeholder workshops.
• Ensure all code, configurations, and deliverables adhere to platform development best practices, conducting peer reviews to maintain high quality.

Key Qualifications & Experience:

• Minimum of 5 years of progressive IT experience, with at least 3 years focused on configuring, developing, and implementing solutions on the enterprise platform.
• Extensive scripting, web development, and API integration experience (including XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, SAML).
• Demonstrated ability to consult, influence, and provide thought leadership to stakeholders in solving complex business process or technical problems.
• Experience creating complex technical architectures comprising multiple integrated enterprise components.
• Strong understanding of federal data compliance and security standards, including PII and PHI protection.
• Knowledge of Field Service processes (e.g., work order management, auto-assignment, territory management, asset management, preventative maintenance).
• Active or eligible for a Top Secret (TS) Security Clearance, physical base access eligibility for Naval Base San Diego, and an approved SAAR-N on file.
• Strong interpersonal skills, customer-centric attitude, and the ability to work cohesively in a military environment.