Onsite Service Technician – Lake Geneva, WI

Xerox; Lake Geneva (WI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Paid training

Health benefits

401(k) matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking a customer‑focused Onsite Service Technician to support and delight clients in the field. You will use your mechanical and electrical troubleshooting skills to maintain, repair, and support customer equipment while delivering an outstanding service experience.

In this hands‑on role, you’ll diagnose issues using electromechanical knowledge, perform preventive maintenance, and train end users to maximize equipment performance, coordinating with customers and

Qualifications

• Experience using a multi‑meter, troubleshooting electrical circuits, and reading electrical schematics.
• Background in electromechanical, HVAC, cable/internet, automotive repair, military, or related technical work.

Responsibilities

• Deliver exceptional service and resolve equipment issues in line with customer service level agreements
• Diagnose and repair devices using electromechanical knowledge, tools, and technical training
• Serve as the primary contact for assigned customers, supporting maintenance, supply inventory, and equipment performance
• Communicate clearly with customers regarding equipment status, availability, and next steps
• Provide end‑user training to help customers get the most from their equipment

Skills

Electromechanical

HVAC

Customer service

Driver's license

Lifting up to 50 lbs

Reading schematics

Tools

Multi-meter

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox is expanding our Technical Services team and is looking for a customer‑focused Onsite Service Technician to support and delight our clients. In this field‑based role, you will use your mechanical and electrical troubleshooting skills to maintain, repair, and support customer equipment while delivering an outstanding service experience. If you are dependable, hands‑on, and motivated by solving problems, this is a great opportunity to build a long‑term career with Xerox.

What You’ll Do:

• Deliver exceptional service and resolve equipment issues in line with customer service level agreements
• Diagnose and repair devices using electromechanical knowledge, tools, and technical training
• Serve as the primary contact for assigned customers, supporting maintenance, supply inventory, and equipment performance
• Communicate clearly with customers regarding equipment status, availability, and next steps
• Provide end‑user training to help customers get the most from their equipment

What You Bring:

• Experience using a multi‑meter, troubleshooting electrical circuits, and reading electrical schematics
• Background in electromechanical, HVAC, cable/internet, automotive repair, military, or related technical work
• Strong customer service mindset, time management, and reliability
• Valid driver’s license and appropriate insurance coverage
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, squatting, and driving

What Success Looks Like:

In your first 60 days, you will complete training, build product and territory knowledge, understand customer expectations, and begin completing service calls independently.

Why Join Xerox:

• Career growth in a supportive and collaborative culture
• Paid training from certified instructors plus online and in‑house learning
• Medical, dental, vision, wellness credits, HSA contribution, and 401k matching
• Paid time off, holidays, and personal days