Onsite Service Technician - Milwaukee, WI

Xerox; Fond du Lac (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full medical/dental/vision

Health Savings Account

401k matching

Paid time off

Job summary

Xerox is seeking an Onsite Service Technician to deliver exceptional field service and keep customer equipment running smoothly.

You will repair devices using electromechanical skills, manage calls per SLA, train end users, and partner with on-site clients and Xerox colleagues to ensure high satisfaction. This full-time role requires physical endurance and a customer-first mindset.

Qualifications

• Electromechanical experience with multi-meter usage and schematics.
• Strong time management and reliability.
• Valid driver's license and insurance; MVR check.
• Must be able to lift 50 pounds and drive more than 50% of the workday.

Responsibilities

• Provide outstanding service to clients and resolve issues per SLA.
• Repair devices using electromechanical skills; Xerox provides training.
• Be the primary customer contact for maintenance and inventories.
• Communicate equipment status to on-site clients and coordinate with Xerox staff.
• Deliver training on products to improve end-user knowledge.

Skills

Electromechanical experience

Electrical troubleshooting

Mechanical aptitude

Customer service mindset

Time management

Valid driver's license

Job description

Job Overview

We\'re an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Primary Responsibilities

• Offer outstanding service to our clients and manage call resolve issues in accordance with customer's Service Level Agreement (SLA) to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on‑site client base regarding equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications

• Electromechanical experience includes using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and reliability. Our customers are counting on you. If you\'re a \"10 minutes early is on time, and on time is late\" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Success in the first 60 days

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days