Onsite Service Team Lead

Edwards Vacuum; Austin (CO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee assistance

Job summary

Edwards Vacuum is seeking an On-site Service Engineer Team Lead to supervise semi-routine preventative maintenance of our products at customer sites in Austin, TX. You will direct daily operations and serve as the single point of contact for Installation Qualification issues.

You’ll establish local SOPs, train Edwards and customer personnel, and manage maintenance schedules to ensure optimum performance while coordinating closely with senior technical experts and project management.

Qualifications

• AS degree or equivalent in relevant technical field (full military equivalent may substitute with HR approval) or 4+ years' related technical experience.
• Strong leadership, organization, prioritization and customer service skills.
• 5 years related industry experience and understanding of Edwards products.

Responsibilities

• Directs daily operational activities and serves as single point of contact for Installation Qualification issues.
• Establishes and audits local procedures to train Edwards and customer personnel.
• Performs special customer-site projects under supervision from senior staff.
• Maintains repair and maintenance records; develops preventive maintenance schedules.
• Assists with failure analysis and communicates failures to drive improvements.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly site activity reports.
• Ensures 7x24 escalation support with Site Lead and Site Manager.
• Maintains punctual attendance; collaborates in a team environment.
• Follows supervisor directions and performs additional duties as assigned.

Skills

Leadership

Customer service

Organizational skills

Multi-tasking

Education

AS degree or equivalent in relevant technical field

4+ years' related technical experience

Job description

Your role

The On-site Service Engineer Team Lead is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures.

Main Responsibilities

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor and completes other duties as assigned.

To succeed, you will need

• AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years\' related technical experience (i.e., military, electromechanical devices, comms).

Relevant Previous Experience

• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.

Knowledge Areas/Skills

• Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Other Requirements

• Strong proven leadership skills.
• Excellent organization, prioritizing, multi-tasking and customer service skills.

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers in Austin, TX!

#UVL

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

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