Onsite Service Coordinator - Bilingual

Masis Staffing Solutions; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Masis Staffing Solutions is seeking an Onsite Service Coordinator who is bilingual for a Monday through Friday 8am to 5pm schedule. This role oversees the full life cycle of talent acquisition to meet staffing needs at the assigned site, and supports branch operations including payroll and onboarding.

You will build a talent pipeline, manage candidate and job order generation in our CRM, maintain confidential records, and collaborate with the Branch Manager and Service Manager to deliver

Qualifications

• College preferred.
• 2–3 years of high-volume recruiting in a staffing agency setting.
• 2–3 years of account management and cultivating relationships.
• Proficiency in multiple computer software applications is necessary.
• Ability to speak more than one language highly preferred.

Responsibilities

• Plan and execute a high volume of recruiting activities.
• Support special initiatives assigned by Area Service Manager and Service Manager.
• Assist the Branch daily operations, payroll management, and training of new associates.
• Mentor Service Coordinators to provide excellent service to applicants, temporary associates, and clients.
• Manage new candidate generation and job order generation through Masis Staffing Solution CRM Software.
• Keep updated records of termination of employment on CRM software and cooperate with unemployment investigations.

Skills

Bilingual

Communication skills

Time management

Proactive and independent

Microsoft Office

Education

College preferred

Tools

CRM software

Payroll software

Microsoft Office Suite

Job description

Job Description Onsite Service Coordinator - Bilingual (8am to 5pm) MONDAY THRU FRIDAY - MUST BE FLEXIBLE WITH THE WORKING HRS.

PURPOSE

Responsible for the full life cycle of talent acquisition to fulfill the staffing needs of assigned site(s); while participating in additional projects and initiatives. Contributes to the efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES

• This individual is responsible for planning and executing a consistently high volume of recruiting activities.
• Supports special initiatives assigned by Area Service Manager and Service Manager.
• Assists the Service Manager in daily operations of the Branch, payroll management, and training of new associates.
• Mentors Service Coordinators to provide excellent service to applicants, temporary associates, and clients.
• Manages new candidate generation and job order generation through Masis Staffing Solution CRM Software.
• Keep updated records of termination of employment on CRM software and cooperate with unemployment investigations.
• Keeps strict attention to detail to all candidate related processes including screening, interviewing, training, onboarding, and termination.
• Maintain a high fill ratio required for successful performance of the branch.
• Develop creative recruiting strategies to bring valuable candidates to the pool.
• Communicate efficiently with Branch Manager and Business Development Manager on the status of job orders and all other client or candidate relevant matters.
• Maintain strict level of confidentiality and adherence to company policy while interacting with candidates and clients.
• Create recruiting and interviewing plans for each open position, including collaboration with hiring managers on prescreening questions.
• Creates a talent pipeline by building relationships with qualified candidates in prioritized skill sets; develops a pool of qualified candidates in advance of need.
• Actively network through industry contacts, association memberships, trade groups and Employees.
• Commit to meeting or exciding performance goals set up by the executive team and safety standard goals established by the Risk Department.
• Ensure timecards have the necessary fields and approval to meet industry best practices.
• Troubleshoot case by case data entry issues and delays and design corrective actions to improve the overall process.
• Send collected payroll data to the payroll department by specified deadline.
• Perform other duties as requested.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• College preferred.
• Minimum 2 to 3 years of high-volume recruiting in a staffing agency setting.
• Minimum 2 to 3 years of account management and cultivating relationships.
• Proficiency in multiple computer software applications is necessary.
• Ability to speak more than one language highly preferred.

PREFERRED SKILLS

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Ability to report to multiple levels of management.
• Ability to successfully communicate with all levels of workforce.
• Proven leadership and team development (lead self, lead others, lead forward.)
• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Proven track record driving & executing best in class service.
• Proven sales and staffing expertise.
• Drive a culture of execution.
• Understand Financial reporting/statements.
• High level of concentration.

ADDITIONAL NOTES

May require extended daily work schedule, occasional weekends, and travel.