Onsite Senior ServiceNow Developer

Dhaka Technologies Limited Company; Washington; On-site; USD 120,000 - 150,000; Full time

Job summary

Dhaka Technologies Limited Company is seeking an Onsite Senior ServiceNow Developer in Washington, DC area. The role focuses on designing, developing, and implementing ServiceNow solutions across ITSM, ITFM, HRSD, ITOM, PPM, and SPM for a government client.

You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. The ideal candidate has 5+ years of hands-on ServiceNow development, strong scripting skills, and experience in an Agile

Qualifications

• Five+ years of hands-on ServiceNow development experience including ITSM/ITFM/HRSD/ITOM/PPM/SPM.
• Experience in Agile or Scrum environments.
• Strong problem-solving and independent working skills.
• Excellent communication and collaboration abilities.
• Deep knowledge of ServiceNow architecture and scripting.
• Experience creating update sets and promoting across instances to production.

Responsibilities

• Design, develop, enhance, debug, and implement software in ServiceNow.
• Configure and maintain data integrations between ServiceNow and other systems.
• Develop forms, tables, and modules; implement workflow and Flow Designer solutions.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, and scripting.
• Design and configure notifications, UI Pages, UIModule components, and related features.
• Lead teams and mentor junior developers; review code and ensure best practices.

Skills

Agile/Scrum

Problem-solving

Communication

Independent work

ServiceNow scripting

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

Dhaka Technologies Limited Company | Contract

Onsite Senior ServiceNow Developer

Washington, United States | Posted on 08/05/2026

Dhaka Technologies Limited Company is hiring a Senior ServiceNowDeveloper for a DC Government client. In this role you will play a crucial rolein designing, developing, and implementing solutions within the ServiceNowplatform.

You will be responsible for maintaining and performing continual serviceimprovements on the following implemented modules: IT Service Management(ITSM), IT Financial Management (ITFM), Human Resources Service Delivery(HRSD), IT Operations Management (ITOM), Project Portfolio Management (PPM),and Strategic Portfolio Management (SPM). You will be expected to collaboratewith cross-functional teams to gather requirements and translate them intotechnical solutions.

Development and ConfigurationResponsibilities

• Work with the product owner and stakeholders to build requesteditems and tasks using workflows to manage processes and meet businessrequirements.


• Document and maintain functional business requirements, processflows, and business use cases.


• Perform operational administrative tasks as needed.


• Assist with report configuration and maintenance as needed.


• Configure and maintain data integrations between ServiceNow andother systems.


• Design and develop ServiceNow forms and tables as well asmodules.


• Develop workflow and Flow Designer solutions where required todrive approvals and process lifecycle.


• Design, create, and configure Business Rules, UI Policies, UIActions, Client Scripts, and ACLs, including advanced scripting of each andcovering CMS and Service Portal.


• Design, create, and configure notifications, UI Pages, UIMacros, Script Includes, formatters, and related components in ServiceNow.

Best Practices and Governance

• Ensure adherence to ServiceNow best practices, agency securityguidelines, and governance policies, and maintain as close to an out-of-the-boxenvironment as possible.


• Perform code reviews and mentor junior developers.


• Stay updated on ServiceNow releases, features, and industrytrends.


• Identify opportunities for process improvement and automation.

Contract Responsibilities

1. 1. Design, develop, enhance, debug, and implement software.


2. 2. Troubleshoot production problems related to softwareapplications.


3. 3. Research, test, build, and coordinate the conversion orintegration of new products based on client requirements.


4. 4. Design and develop new software products or major enhancementsto existing software.


5. 5. Address problems of systems integration, compatibility, andmultiple platforms.


6. 6. Consult with project teams and end users to identify applicationrequirements.


7. 7. Perform feasibility analysis on potential future projects formanagement.


8. 8. Assist in the evaluation and recommendation of applicationsoftware packages, application integration, and testing tools.


9. 9. Resolve problems with software and respond to suggestions forimprovements and enhancements.


10. 10. Act as team leader on projects.


11. 11. Instruct, assign, direct, and check the work of other softwaredevelopers on the development team.


12. 12. Participate in development of software user manuals.

Requirements

Qualifications

• ServiceNow Certified Application Developer (CAD) or CertifiedImplementation Specialist (CIS) certification is highly desired.


• Minimum of five years of hands‑on experience with ServiceNowdevelopment of the modules listed above.


• Experience working in an Agile or Scrum environment.


• Strong problem-solving skills and the ability to workindependently.


• Excellent communication and collaboration skills.


• In-depth knowledge of implementing ServiceNow architecture andServiceNow scripting.


• Experience creating ServiceNow update sets and promoting andtesting through multiple instances and into production.


• Demonstrated knowledge of service management processes,procedures, and software, including knowledge of ServiceNow.

Minimum Education and CertificationRequirements

• Bachelor’s degree in IT or a related field, or equivalentexperience.

Required and Desired Skills Matrix

1. 1. Hands‑on experience with ServiceNow development covering ITSM,ITFM, HRSD, ITOM, PPM, and SPM. Required, 6 years.


2. 3. In-depth knowledge of implementing ServiceNow architecture andServiceNow scripting. Required, 6 years.


3. 4. Experience working in an Agile or Scrum environment. Required, 6years.


4. 5. Bachelor’s degree in IT or equivalent experience. Required.


5. 6. ServiceNow Certified Application Developer (CAD) or CertifiedImplementation Specialist (CIS) certification. Highly desired.