Onsite Senior AV/VC Technician — Tier 3

Milestone Technologies; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies in Los Angeles is seeking an experienced onsite AV/VC Operations Tier 3 Technician to support large-scale conference room systems. You will escalate issues, perform maintenance, and assist in deployments and room refreshes in a fast-paced corporate environment.

The role requires strong AV knowledge, Crestron/QSC/Shure experience, and excellent communication to coordinate with Tier 1/2 technicians and clients.

Qualifications

• Bachelor's degree or HS diploma/GED with 5+ years of relevant AV ops experience.
• Subject matter expert in corporate AV deployments and ops support.
• CTS certification preferred but not required.
• 2+ years Crestron experience and system-loading skills.
• Experience with LED walls and DSP projects; network basics essential.
• Strong communication, teamwork and problem-solving abilities.

Responsibilities

• Escalation contact for AV issues Tier 1/2 cannot resolve.
• Maintenance and troubleshooting for conference room AV systems.
• Coordinate AV equipment installation and room refreshes.
• Provide post-install support and turnover of spaces.
• Troubleshoot and repair integrated audio and video systems.
• Track requests in Zendesk and communicate updates via Slack.
• Assist with commissioning and turnover of new conference rooms.
• Support Google Meet/Zoom room hardware and components.

Skills

AV deployments

Video conferencing

Troubleshooting

Customer support

Networking basics

Project management

Ticketing software

Crestron systems

LED walls

Remote access

Education

Bachelor's degree

5+ years AV ops (HS diploma/GED path)

Tools

Crestron Toolbox

DM/NVX/Touch Panels

QSC audio

Shure audio

LED walls (Planar/Samsung)

Job description

Milestone Technologies in Los Angeles is seeking an experienced onsite AV/VC Operations Tier 3 Technician to support large-scale conference room systems. You will escalate issues, perform maintenance, and assist in deployments and room refreshes in a fast-paced corporate environment.

The role requires strong AV knowledge, Crestron/QSC/Shure experience, and excellent communication to coordinate with Tier 1/2 technicians and clients.