Onsite Robotics Deployment Technician — AMR Support

Rockwell Automation; Dallas (TX); On-site; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical, D

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Deployment Support Technician to join the Professional Services team. This hands-on, on-site role supports AMR deployments, go-live, and post-deployment optimization while collaborating with OTTO Motors teams. You will work on customer floors, perform troubleshooting, and train users to minimize downtime.

The position requires travel 50–60% across the US/Canada, with on-site work and remote work from the Nashville area when not at a customer site.

Qualifications

• High school diploma or GED required.
• US work authorization; we will not sponsor visas.
• Willingness to travel across the US and Canada (50-60%).
• Valid, unrestricted driver’s license required.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live with hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventive maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering to resolve customer issues and convey field feedback.
• Manage AMR fleet status, track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Skills

Troubleshooting

Field service

Client training

Electrical skills

Education

Associates Degree

Tools

Linux (Ubuntu)

AMR/AGV systems

Networking (Ethernet/Wi-Fi/IP)

Job description

Rockwell Automation is seeking a Deployment Support Technician to join the Professional Services team. This hands-on, on-site role supports AMR deployments, go-live, and post-deployment optimization while collaborating with OTTO Motors teams. You will work on customer floors, perform troubleshooting, and train users to minimize downtime.

The position requires travel 50–60% across the US/Canada, with on-site work and remote work from the Nashville area when not at a customer site.