Onsite Resource Lead: Field Workforce & Dispatch

Computacenter AG & Co. oHG; Saline, Northern (MI, KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Computacenter AG & Co. oHG in Saline, Michigan, is seeking an Onsite Resource Manager to lead field staffing, partner management, and daily operational execution across Rapid Data Center Deployment sites.

You translate project work plans into on-site action, manage scheduling, technician dispatch, timekeeping, and site compliance to keep milestones on schedule. The role requires strong leadership, multi-vendor coordination, and hands-on use of WFM and MS Office tools.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• 5+ years in onsite operations, workforce management, or field coordination, with data center or mission-critical experience preferred.
• Proven success managing multi-vendor teams, overseeing daily crew dispatch, enforcing safety/quality standards, and driving partner performance accountability.
• Hands-on experience directing daily shift handoffs, resolving coverage gaps, validating timekeeping, and managing dynamic on-site resource allocations.
• Strong leadership and stakeholder communication; ability to adapt to changing field conditions and escalation protocols.
• Proficient in Microsoft Office (Excel, Teams) and modern WFM, project tracking, or resource management platforms.
• Uncompromising commitment to site safety, quality assurance, and operational excellence.

Responsibilities

• Serve as the main point of contact for onsite resource coordination across internal employees, contractors, and partner personnel.
• Maintain daily communication with site leadership and project sponsors regarding staffing status, schedule impacts, and operational progress.
• Route material risks, safety concerns, staffing shortfalls, and quality deficiencies through site governance to central WFM and RDD leadership.
• Build, consolidate, and maintain site-level shift schedules aligned with project timelines and coverage requirements.
• Direct shift start/end reconciliations, deploying cross-functional crews and reallocating capacity to address competing site priorities.
• Monitor daily attendance, shift exceptions, and call-offs while validating timekeeping data for accurate hours and utilization reporting.
• Oversee partner labor execution, ensuring third-party teams adhere to work instructions, safety protocols, and productivity targets.
• Coordinate badging, site clearance, safety orientation, and onboarding/offboarding logistics for all incoming field personnel.
• Partner with QA and Scope Acceptance leads to ensure completed work is inspected and punch-lists are factored into daily resource assignments.
• Produce daily site workforce reports detailing scheduled vs. actual headcount, attendance exceptions, risks, and actions.
• Maintain complete records of daily rosters, timekeeping, and safety clearances for audit readiness.
• Identify opportunities to streamline field workflows and time-tracking while upholding company values and site safety standards.

Skills

Leadership

Staff coordination

Multi-vendor management

Timekeeping

Communication

MS Office

WFM tools

Education

High school diploma or GED

Associate or Bachelor’s degree in Business, Operations, IT, Logistics, or related field

Tools

Microsoft Excel

Microsoft Teams

WFM platforms

Job description

Computacenter AG & Co. oHG in Saline, Michigan, is seeking an Onsite Resource Manager to lead field staffing, partner management, and daily operational execution across Rapid Data Center Deployment sites.

You translate project work plans into on-site action, manage scheduling, technician dispatch, timekeeping, and site compliance to keep milestones on schedule. The role requires strong leadership, multi-vendor coordination, and hands-on use of WFM and MS Office tools.