Onsite Resident Success & Sales Lead

Medium; Miami (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Flow is seeking a New Neighbor Success Lead for an on-site role in our communities in Florida. You will guide prospects from exploration to move-in, tailoring Flow experiences to individual needs using our tech-enabled process.

The role requires a strong consultative sales approach, autonomy in decision-making, and comfort with CRM tools. You will collaborate with cross-functional partners and represent Flow in local realtor communities.

Qualifications

• Strong consultative sales approach and ability to diagnose needs.
• Autonomy and professional judgment in decision making.
• Tech-forward mindset with CRM systems and dashboards.
• Excellent communication and presentation skills.
• Ability to analyze data signals and adapt approaches.
• Collaborative, cross-functional partner engagement.
• 3+ years in consultative sales or related field.
• Experience with contract negotiation preferred.
• Real estate/housing experience helpful.
• Applicants must be 18+ years old.

Responsibilities

• Conduct personalized discovery conversations using Flow’s technology to assess needs.
• Articulate and tailor housing solutions across Flow’s portfolio.
• Direct prospects to alternative Flow properties when better aligned.
• Sell and negotiate within a tech-augmented sales process.
• Own the full on-site sales motion: tours, demos, presentations, closing.
• Maintain accountability for personal workflows using Flow’s selling suite.
• Participate in product trainings, testing, and feedback sessions.
• Provide input into technology roadmaps via tour notes and insights.
• Represent Flow in relationships with local realtors and events.

Skills

Consultative sales

Autonomy

CRM proficiency

Data analysis

Communication skills

Cross-functional collaboration

Tools

CRM dashboards

Job description

Flow is seeking a New Neighbor Success Lead for an on-site role in our communities in Florida. You will guide prospects from exploration to move-in, tailoring Flow experiences to individual needs using our tech-enabled process.

The role requires a strong consultative sales approach, autonomy in decision-making, and comfort with CRM tools. You will collaborate with cross-functional partners and represent Flow in local realtor communities.