Onsite Rental Sales Agent

Hertz; Kailua (HI); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Hourly rate plus commission

Sign-on bonus

Weekly pay

Benefits after 30 days

Career growth opportunities

Job summary

Hertz is hiring an Onsite Rental Sales Agent in Kailua-Kona, HI. You will engage customers at the counter to process rentals, discuss insurance and add-ons, and ensure a smooth experience from start to finish.

The role offers an hourly rate of $16.50 plus commissions, a $2,000 sign-on bonus, and benefits after 30 days. Weekly pay and career growth opportunities are highlighted in the offer.

Qualifications

• Passion for customer service and attention to detail.
• Ability to multi-task while assisting customers.
• Strong English communication skills, both written and spoken.
• Work effectively in a fast-paced, customer-facing environment.

Responsibilities

• Provide world class customer service by managing rentals and returns in line with Hertz policies.
• Welcome each customer with a smile and maintain professional appearance.
• Represent Hertz with professional language and behavior.
• Assist customers in selecting rentals and optional products to meet needs.
• Prepare rental documents accurately and review charges at return.

Skills

Customer service

Attention to detail

Multi-tasking

English proficiency

Communication skills

Teamwork

Time management

Professionalism

Customer-focused

Job description

Local Candidates Only

Onsite Location Address: 73-104 Aulepe St, Kailua-Kona, HI 96740

As an Onsite Rental Sales Agent, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

What You’ll Get:

• Hourly Rate is $16.50 + commission, median incentive is approximately $3,345/month, varies based on job performance
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental
    

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment