Onsite Regional Operations Leader: Drive Efficiency

Clay Consulting, LLC; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Clay Consulting, LLC, a provider of C&P exams and related services, seeks a Regional Operations Manager to oversee multiple clinics across Florida. This onsite role reports to executive leadership and manages operations, finance, HR, and vendor relations within the region.

You will lead a large team, develop and execute process improvements, ensure regulatory compliance, manage budgets, and drive productivity while maintaining exceptional patient care and service standards across all offices.

Qualifications

• Bachelor’s degree in operations management, business administration, or related field.
• 2+ years’ experience in operations management position.
• Strong budget development and oversight skills.
• Ability to delegate responsibilities while maintaining organizational control of branch operations and patient service.
• Knowledge of general business software; aptitude to learn new applications (Microsoft 365).

Responsibilities

• Maintain constant communication with upper management, staff and scheduling department to ensure proper operations and maximize utilization rates.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizational internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Track staffing requirements, hiring new employees as needed.
• Performance management of direct reports.
• Lead, motivate and support a large team within a time-sensitive and demanding environment, including collaborating with the Human Resources Department to implement career development plans all direct reports and problem resolution.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors and deliver excellent patient care.
• Partner with cross functional support teams in improving the proprietary tools and systems.
• Works closely with legal and safety departments to ensure activities remain compliant.
• Audits processes and procedures within assigned clinics and region.
• Oversees materials and inventory management with accost conscious mindset.
• Tracks issues and conflicts, removes barriers, resolves issues of minor or medium complexity involving stakeholders and expedite to appropriate level when required.
• Assesses a variety of situations and provide clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support from staff and upper management.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stay up to date on industry regulations, trends, and technologies.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm and being properly executed in accordance to regulatory-based best practices.

Skills

Leadership

Budgeting

People management

Decision making

Education

Bachelor’s degree in operations management, business administration, or related field

Tools

Microsoft 365

Job description

Clay Consulting, LLC, a provider of C&P exams and related services, seeks a Regional Operations Manager to oversee multiple clinics across Florida. This onsite role reports to executive leadership and manages operations, finance, HR, and vendor relations within the region.

You will lead a large team, develop and execute process improvements, ensure regulatory compliance, manage budgets, and drive productivity while maintaining exceptional patient care and service standards across all offices.