Regional Operations Manager (32664)

Clay Consulting; Town of Florida (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Clay Consulting is seeking a Regional Operations Manager to lead operational activities across multiple Florida offices. The role oversees departments from finance to HR, hires and trains staff, and drives quality assurance and process improvements.

Responsibilities include managing budgets, ensuring timely operations, and maintaining compliance, with a focus on maximizing efficiency and profitability across assigned clinics.

Qualifications

• Bachelor's degree in operations management, business administration, or related field (Preferred).
• 2+ years' experience in operations management position.
• Strong budget development and oversight skills.
• Ability to delegate while maintaining control of branch operations and patient service.
• Proven conflict management and business negotiation abilities.
• Knowledge of general business software; proficient in Microsoft 365.
• Integrity, reliability, discretion, and attention to detail.
• Ability to work autonomously and adapt to change.

Responsibilities

• Maintain communication with upper management, staff and scheduling to maximize utilization.
• Develop, implement, and maintain quality assurance protocols.
• Improve efficiency of processes and internal capacity.
• Pursue strategic and operational objectives.
• Keep activities on time and within budget.
• Track staffing needs and hire accordingly.
• Manage performance of direct reports.
• Lead a large team and support career development plans with HR.
• Collect data to update metrics and achieve productivity targets.
• Collaborate with cross‑functional teams to improve tools and systems.
• Ensure compliance with legal and safety requirements.
• Audit processes within clinics and region.
• Oversee inventory management with accuracy.

Skills

Leadership

Budgeting

People Management

Project Management

Data Analysis

Communication

Negotiation

Decision Making

Education

Bachelor's degree in operations management, business administration, or related field

Tools

Microsoft 365

Job description

Clay Consulting is seeking a Regional Operations Manager to join the team!

This will be an onsite position Monday - Friday in one of the following offices: Fort Myers, Clearwater, Sarasota, Miami, or Jacksonville, FL.

Overview

The Regional Operations Manager oversees the organizational activities of businesses within their assigned region. They are responsible for execution of operational leadership in a variety of departments from finance, human resources, and accounts payable. They are responsible for the supervision, hiring, and training of employees while managing quality assurance programs, strategise process improvements and more. The Regional Operations Manager is ultimately responsible for maintaining and increasing the efficiency and profitability of assigned clinics within their region. Responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

Major Duties and Responsibilities

• Maintain constant communication with upper management, staff and scheduling department to ensure proper operations and maximize utilization rates.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizational internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Track staffing requirements, hiring new employees as needed.
• Performance management of direct reports.
• Lead, motivate and support a large team within a time-sensitive and demanding environment, including collaborating with the Human Resources Department to implement career development plans all direct reports and problem resolution.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors and deliver excellent patient care.
• Partner with cross functional support teams in improving the proprietary tools and systems.
• Works closely with legal and safety departments to ensure activities remain compliant.
• Audits processes and procedures within assigned clinics and region.
• Oversees materials and inventory management with accost conscious mindset.

Minor Duties and Responsibilities

• Tracks issues and conflicts, removes barriers, resolves issues of minor or medium complexity involving stakeholders and escalates to appropriate level when required.
• Assesses a variety of situations and provides clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support from staff and upper management.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stay up to date on industry regulations, trends, and technologies.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Key Competencies

Leadership - Conflict Management - Organization - Decision Making - People Management - Data Entry - Data Processing - Dependable Reporting - Deadline Oriented - Budget Development - Critical Thinking - Problem Solving - Communication - Persuasiveness Influencing - Leading Delegations & Teamwork Negotiation - Adaptability - Stress Tolerance - Project Management - Business Management - Financial Management - Entry Level Human Resources.

ABOUT US

Clay Consulting offers our vendors a vast network of providers who perform Compensation and Pension (C&P) exams, Separation Health Assessments (SHAs), and Reserve Health Readiness Program (RHRP) evaluations for our Nation's Veterans. Our offices are outfitted with state-of-the-art equipment and highly skilled medical professionals. We pride ourselves on delivering quality services in a timely manner.

Equal Opportunity Employer

Clay Consulting, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Qualifications

• Bachelor's degree in operations management, business administration, or related field. (Preferred)
• 2+ years' experience in operations management position.
• Strong budget development and oversight skills.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and patient service.
• Highly trained in conflict management and business negotiation processes.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft 365.
• Integrity, reliability, and discretion.
• Attention to detail.
• Ability to work autonomously.
• Ability to work through ambiguity and quickly adapt to change.