Onsite Railcar Repair Specialist

SFC Payroll Inc; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Sasser is seeking a Field Service Specialist to deliver onsite railcar repairs and maintenance with a focus on safety and quality. You will perform diagnostics, operate heavy equipment, and adhere to AAR rules while providing excellent customer service at customer facilities.

Qualified candidates have a high school diploma (or GED), complete required courses, and demonstrate strong communication, teamwork, and problem‑solving skills in a dynamic field setting.

Qualifications

• High school diploma or GED required; training courses must be completed with 80% or higher.
• Proven customer service skills and ability to communicate effectively in writing and speech.
• Familiarity with basic technical troubleshooting and safety procedures.

Responsibilities

• Complete Field Service Apprentice functions and contribute to team goals.
• Pass welding procedures (3/4" plate, all positions) and FCAW training as required.
• Utilize knowledge of AAR codes and data field requirements in service work.
• Perform diagnostics at customer locations based on defect symptoms.
• Operate equipment such as forklift, crane, and hoist; wear PPE.
• Support department objectives and adapt to company needs as they arise.

Skills

Microsoft Office

BRC software

Customer service

Team player

Active listening

Communication skills

English proficiency

Math skills

Reasoning skills

Problem solving

Education

High school diploma

GED

Tools

Shop operating system

AAR Rules reference

Job description

Sasser is seeking a Field Service Specialist to deliver onsite railcar repairs and maintenance with a focus on safety and quality. You will perform diagnostics, operate heavy equipment, and adhere to AAR rules while providing excellent customer service at customer facilities.

Qualified candidates have a high school diploma (or GED), complete required courses, and demonstrate strong communication, teamwork, and problem‑solving skills in a dynamic field setting.