Onsite Print Systems Specialist

Dow Jones & Company, Inc.; LaGrange (GA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Educational Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Company, Inc. in LaGrange, GA is hiring for a technology systems technician to maintain and operate essential electronic and electromechanical equipment across multiple locations.

The role requires 35 hours per week with varying workdays and potential overtime, and reports to the Technology Services Manager. You will perform breakdown repairs, troubleshoot networked systems, support new technology integrations, and create documentation and training for staff while ensuring safety and

Qualifications

• 1 to 3 years of experience supporting technology systems relevant to this role.

Responsibilities

• Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating with machinists to resolve issues promptly without compromising safety or equipment integrity.
• Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
• Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
• Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
• Documentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
• Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.
• Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Communication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs.
• Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.

Skills

Tech support experience

Production environment experience

Networking technologies

Middleware integration

PLC systems maintenance

Troubleshooting data communications

Desktop OS basics

Electrical/mechatronics background

Education

Electrical or Mechatronics degree

Equivalent military training or work experience

Job description

Dow Jones & Company, Inc. in LaGrange, GA is hiring for a technology systems technician to maintain and operate essential electronic and electromechanical equipment across multiple locations.

The role requires 35 hours per week with varying workdays and potential overtime, and reports to the Technology Services Manager. You will perform breakdown repairs, troubleshoot networked systems, support new technology integrations, and create documentation and training for staff while ensuring safety and