Onsite POS Installer, Sr Associate

Eigen Development; Atlanta (GA); On-site; USD 28,000 - 41,000; Full time

Job summary

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems worldwide. The Onsite POS Installer, Associate is responsible for the full integration of POS systems and peripherals at merchant locations, with training on the POS ecosystem.

Installers will travel up to 200 miles locally and occasionally nationally, participating in enterprise projects and providing feedback on software/hardware beta testing.

Qualifications

• High school diploma or equivalent; technical field preferred.
• 1+ year installing or supporting POS products.
• Tech background in network/troubleshooting or installation.
• Able to lift up to 50 pounds and use hand tools as needed.
• Willingness to travel on short notice and maintain a good driving record.
• Friendly, professional demeanor and quick learner.
• Certifications like CompTIA A+, Net+, MCP are a plus.

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.
• Track and submit monthly expense reports.
• Adhere to safe driving practices and maintain reliable transportation.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Skills

POS installation

Network troubleshooting

Customer training

Documentation

Travel readiness

Microsoft Office

Google Docs

Hand tools

Education

High school diploma

Bachelor's degree preferred

Tools

CompTIA A+

Net+

MCP

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visitThe Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.
• Track and submit monthly expense reports.
• Adhere to safe driving practices and maintain reliable transportation.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a technical field preferred.
• At least 1 year of experience installing or supporting POS products.
• Technician background in network/computer troubleshooting or installation.
• Experience with hand tools and lifting up to 50 pounds.
• Proficiency in Microsoft Office Suite and Google Docs.
• Good driving record and willingness to travel on short notice.
• Friendly, professional, and enthusiastic demeanor.
• Ability to follow directions, retain new information quickly, and exercise good judgment.
• Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.