Onsite POS Installer

100 Shift4 Payments, LLC; Michigan; Hybrid; USD 28,000 - 41,000; Full time

Job summary

Shift4 is seeking an Onsite POS Installer to lead end-to-end installations of point-of-sale systems and peripherals at merchant locations. You will conduct site surveys, configure hardware and software, test transactions, and provide training on the POS ecosystem to ensure customer satisfaction.

The role involves travel within the United States (including potential overnight stays), flexible hours including early mornings and evenings, and collaboration with enterprise installations under

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. The Onsite POS Installer is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants and training clients on the POS ecosystem. Installers are expected to contribute to enterprise installations, provide beta testing feedback, and develop a deep understanding of the merchant processing industry.

Responsibilities

• Complete end-to-end POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier III installers or managers.
• Mentor Tier I installers and provide guidance during installations.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Track and submit monthly expense reports.
• Participate in recurring training on the Shift4 product suite.
• Provide feedback on new software/hardware beta testing.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
• Adhere to safe driving practices and maintain reliable transportation.

Travel Requirements

Onsite Services roles require travel based on business and operational needs. While the majority of onsite assignments may be within an employee’s local or regional area, team members must be available to travel nationally as needed to support customer installations, service requirements, and other business priorities. Travel frequency, distance, and duration will vary based on business demand and may include assignments outside an employee’s typical service area, including overnight and extended travel when necessary.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a technical field preferred.
• Technician background in network/computer troubleshooting or installation.
• Experience running in-wall and exposed cabling; able to lift up to 50 pounds.
• Good driving record and willingness to travel on short notice.
• Proficiency in Microsoft Office Suite and Google Docs.
• Friendly, professional, and enthusiastic demeanor.
• Ability to learn and retain new information quickly, follow directions, and exercise good judgment.
• Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support experience, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.

About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year.

• 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Meet the Executive Team

Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.