Onsite POS Installer, Sr Associate

Eigen Development; Athens (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shift4 is seeking an Onsite POS Installer, Associate to lead full POS system and peripheral installations at merchant locations. You will train clients, troubleshoot networks, and participate in enterprise projects, traveling locally and occasionally nationally.

A technical background, problem-solving skills, and customer service orientation are essential. Role requires lifting up to 50 pounds, driving, and flexible hours including early mornings, late nights, and weekends.

Qualifications

• 1+ year experience installing or supporting POS products.
• Technician background in network/computer troubleshooting or installation.
• Willingness to travel locally within 200 miles and nationally.
• Proficiency with hand tools and ability to lift up to 50 pounds.
• Strong customer service and problem-solving skills.
• Certifications such as CompTIA A+, Net+, MCP preferred.
• Bilingual English/Spanish is a plus.
• Bachelor's degree in a technical field preferred.

Responsibilities

• Install POS systems and peripherals at merchant locations.
• Survey sites and troubleshoot network or cabling issues.
• Test hardware/software and credit card processing.
• Provide merchant training and ensure post-install satisfaction.
• Document installations and capture photos.
• Support enterprise accounts under Tier 2/3 guidance.
• Travel locally up to 200 miles and nationally as needed.
• Maintain equipment inventory and submit monthly expenses.
• Participate in ongoing training of Shift4 product suite.
• Adhere to safe driving and transport guidelines.
• Work flexible hours, including on-call and weekends.

Skills

POS installation experience

Network troubleshooting

Hand tools & lifting up to 50 lbs

Customer service/tech support

Driving & travel flexibility

Bilingual English/Spanish

Strong communication & professionalism

Education

High school diploma or equivalent

Bachelor's degree in technical field

Tools

Microsoft Office Suite

Google Docs

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit

The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.
• Track and submit monthly expense reports.
• Adhere to safe driving practices and maintain reliable transportation.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Qualifications

• High school diploma or equivalent; Bachelor's degree in a technical field preferred.
• At least 1 year of experience installing or supporting POS products.
• Technician background in network/computer troubleshooting or installation.
• Experience with hand tools and lifting up to 50 pounds.
• Proficiency in Microsoft Office Suite and Google Docs.
• Good driving record and willingness to travel on short notice.
• Friendly, professional, and enthusiastic demeanor.
• Ability to follow directions, retain new information quickly, and exercise good judgment.
• Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.