Onsite Pickup & Customer Experience Specialist

NELLIS AUCTION COLORADO LLC; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

NELLIS AUCTION COLORADO LLC is seeking an Onsite Customer Service Representative to be the primary contact during onsite pickups. You will resolve customer concerns, coordinate with offsite teams, verify orders, and support warehouse operations to ensure accurate fulfillment and a high-quality customer experience.

The role requires strong communication, real-time problem solving, and attention to detail in a fast-paced setting.

Qualifications

• Minimum of 1 year of customer service experience.
• Experience in fast-paced, customer-facing environments with conflict de-escalation.
• Experience training, coaching, or auditing team performance is a plus.
• Familiarity with warehouse operations including check-in and load-out is preferred.

Responsibilities

• Serve as the primary onsite escalation point for customer inquiries, concerns, and service recovery during pickup operations.
• Coordinate with offsite Customer Service teams to ensure seamless communication, ticket resolution, and follow-up accountability.
• Verify customer orders prior to load-out to prevent missing-item issues and protect completed sales.
• Proactively engage first-time customers to set expectations and enhance customer experience and retention.
• Conduct daily service audits and provide real-time coaching to team members.
• Manage and track “stash” inventory and ensure proactive customer communication through resolution.
• Process customer returns in compliance with company policy and documentation.
• Support warehouse operations including lot safety, traffic flow, and load-out processes.
• Provide operational support to Area Manager and Returns team for 1–2 hours daily.
• Identify recurring customer issues and escalate trends for process improvement.

Skills

Customer service

Conflict resolution

Communication

Problem solving

Cross-functional collaboration

Attention to detail

Bilingual skills

Job description

NELLIS AUCTION COLORADO LLC is seeking an Onsite Customer Service Representative to be the primary contact during onsite pickups. You will resolve customer concerns, coordinate with offsite teams, verify orders, and support warehouse operations to ensure accurate fulfillment and a high-quality customer experience.

The role requires strong communication, real-time problem solving, and attention to detail in a fast-paced setting.