Onsite Personal Lines Account Manager - Franklin

Sunstar Insurance Tennessee; Franklin (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Sunstar Insurance Tennessee seeks a Personal Lines Account Manager in Franklin, TN to manage client accounts and guide coverage decisions. You will handle policy changes, renewals, endorsements, and reviews, while responding to inquiries and supporting new business and retention efforts.

You will coordinate with carriers on billing or claims questions, prepare quotes, and ensure accurate client records, partnering with producers to grow the personal lines book in a collaborative office setting.

Qualifications

• Strong account management and client relationship skills.
• Excellent customer service with clear communication and problem solving.
• Solid knowledge of personal lines insurance products and fundamentals.
• Active P&C license in Tennessee or ability to obtain quickly.

Responsibilities

• Manage personal insurance accounts, including policy changes, renewals, endorsements, and coverage reviews.
• Respond to client inquiries and provide guidance on coverage options.
• Process new business and retention activities, coordinating with carriers on billing or claims questions.
• Prepare quotes, review documents for accuracy, and maintain up‑to‑date client records.
• Collaborate with producers and team members to grow the personal lines book.

Skills

Account management

Customer service

Communication skills

Insurance knowledge

P&C license (TN)

Tools

Agency management system

Job description

Sunstar Insurance Tennessee seeks a Personal Lines Account Manager in Franklin, TN to manage client accounts and guide coverage decisions. You will handle policy changes, renewals, endorsements, and reviews, while responding to inquiries and supporting new business and retention efforts.

You will coordinate with carriers on billing or claims questions, prepare quotes, and ensure accurate client records, partnering with producers to grow the personal lines book in a collaborative office setting.