Insurance Customer Service Representative (Account Manager)

The Juris Agency; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Paid Holidays

Job summary

Williams Insurance Group in Franklin, Tennessee, seeks a dedicated Customer Service professional to support personal lines clients through phone and email, handling policy updates and billing inquiries.

You will coordinate with multiple carriers, process endorsements, renewals, and cancellations, and help grow client retention while maintaining precise records in the agency management system.

Qualifications

• Active Tennessee Property & Casualty Insurance License is required.
• 1+ years of personal lines account management or customer service experience in an independent agency or brokerage environment.
• Professional phone etiquette required.
• Excellent spelling and grammar skills required.
• Ability to learn new computer programs.

Responsibilities

• Answer inbound client questions and requests via phone and email regarding coverage, billing, and policy updates.
• Review and process policy changes – endorsements, renewals, cancellations, and reinstatements.
• Work with multiple insurance carriers to prepare quotes, process endorsements and resolve policy issues.
• Remarket existing clients/policies to obtain alternative quotes and increase agency retention.
• Maintain accurate documentation within the agency management system.
• Provide administrative support to other Account Managers and Producers.
• File claims and provide concierge-like assistance.

Skills

Professional phone etiquette

Excellent spelling and grammar

Ability to learn new computer programs

Education

Active Tennessee Property & Casualty Insurance License

Job description

Job Description

Williams Insurance Group is an independent insurance agency in Franklin, Tennessee. We specialize in Personal Insurance Packages – Homeowners, Auto, and Umbrella. We are growing and motivated to hire the right individual to join our top-notch Customer Service team. This position allows you to focus on building and maintaining client relationships through servicing personal lines policies within a collaborative environment.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Paid Holidays

Responsibilities

• Answer inbound client questions and requests via phone and email regarding coverage, billing, and policy updates
• Review and process policy changes - including endorsements, renewals, cancellations, and reinstatements
• Work directly with multiple insurance carriers to prepare quotes, process endorsements and resolve policy issues
• Remarket existing clients/policies to obtain alternative quotes and increase agency retention
• Maintain accurate documentation within the agency management system
• Provide administrative support to other Account Managers and Producers
• File claims and provide concierge-like assistance

Requirements

• Active Tennessee Property & Casualty Insurance License
• 1+ years of personal lines insurance account management or customer service experience within an independent insurance agency or insurance brokerage environment
• Professional phone etiquette
• Excellent spelling and grammar skills
• Ability to learn new computer programs
• Availability to work in office Monday through Friday in Franklin, TN