Onsite PDC Team Lead — Medical Device Tech & Operations

Pittsburgh Tomorrow; Murrysville (Westmoreland County); On-site; USD 70,000 - 110,000; Full time

Job summary

Pittsburgh Tomorrow in Murrysville/Export, PA is seeking a Working Lead for the Pre-Delivery Center. This hands-on role combines bench work with coordinating a small team to load software, configure devices, and manage daily workflows.

You will supervise quality, maintain training records, and serve as onsite Client contact. Travel may be required for deployments; a valid driver's license and compliance with safety policies are essential.

Qualifications

• High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.
• 5+ years combined technical and customer-service experience, including 2+ years leading or coordinating a technical team.
• Experience with patient monitoring or other medical equipment (installation, configuration, software loading, or field service).
• Hands-on experience with a field service management system (ServiceMax preferred) and work-order processes.
• Working knowledge of networking (wireless, routing/switching, servers, security).
• Strong documentation discipline and experience working under regulated (FDA/ISO) quality procedures.
• Valid driver's license and driving record compliant with the Client Fleet Policy.

Responsibilities

• Perform hands-on PDC work: receiving, staging, software loading, configuration, verification, and repacking of IntelliVue patient monitors.
• Plan and sequence daily work orders and device batches to maximize workstation use (up to 5 concurrent loads per workstation).
• Assign work, track throughput, and balance workload across technicians and the backup resource.
• Own quality: audit at least 20% of closed Service Work Orders against the 85% compliance target, and track first-pass yield and rework reasons.
• Handle exceptions and elevate device, system, or process issues through the agreed Client channels.
• Act as ServiceMax superuser: receive delta training on new releases and train the team.
• Maintain training records, timesheets, and required documentation, and send training completion forms to Client.
• Prepare the monthly Performance Monitoring Report (within 10 working days of period end) and provide input to Quarterly Business Reviews.
• Coordinate responses to Supplier Corrective Action Requests (SCARs) and audit findings within required timelines (1 business day response, 5-day SCAR closure).
• Support onboarding and on-the-job training of new technicians as the team grows.
• Track cycle time and touch time per device during Phase I to help set Client labor standards.

Skills

Team leadership

Tech troubleshooting

Patient monitors

ServiceMax

Networking basics

Documentation

On-site coordination

Education

High school diploma

Technical qualification preferred

Tools

ServiceMax

Job description

Pittsburgh Tomorrow in Murrysville/Export, PA is seeking a Working Lead for the Pre-Delivery Center. This hands-on role combines bench work with coordinating a small team to load software, configure devices, and manage daily workflows.

You will supervise quality, maintain training records, and serve as onsite Client contact. Travel may be required for deployments; a valid driver's license and compliance with safety policies are essential.