Onsite Patient Transfer Coordinator

Default Brand; Santa Clara (CA); On-site; USD 34,440 - 38,572; Full time

Job summary

Default Brand in Santa Clara, CA is seeking a Customer Service Coordinator to support the transfer center on-site. You will answer and triage communications and coordinate resources to ensure safe patient transport, bridging the gap between Dispatchers and Transfer Center Specialists.

The role requires a High School Diploma or GED, 1+ year healthcare/EMS experience, and strong typing (40+ wpm) with proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in health care or EMS environment.
• Typing speed of 40+ words per minute or higher.
• Clear verbal and written communication skills.
• Proficient in Microsoft Office and general computer skills.

Responsibilities

• Provide on-site support for the Transfer Center.
• Triag and respond to communications from the facility's transfer center.
• Coordinate resources to meet patient transportation needs.
• Maintain calm, professional demeanor with internal and external customers.
• Document phone transactions in CAD and communicate changes to dispatchers.

Skills

Typing 40+ wpm

Microsoft Office

Communication skills

Customer service

Phone system handling

Education

High School Diploma or GED

Tools

CAD program

Microsoft Office Suite

Job description

Default Brand in Santa Clara, CA is seeking a Customer Service Coordinator to support the transfer center on-site. You will answer and triage communications and coordinate resources to ensure safe patient transport, bridging the gap between Dispatchers and Transfer Center Specialists.

The role requires a High School Diploma or GED, 1+ year healthcare/EMS experience, and strong typing (40+ wpm) with proficiency in Microsoft Office.