Onsite Patient Experience Specialist I - Growth Path

University of Miami; Deerfield Beach (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami is seeking a Patient Experience Specialist 1 to serve as a bridge between patients and the health system, handling feedback and complaints with empathy and discretion. You will perform rounds, document confidential information, and coordinate with nurses and leaders to resolve concerns, helping to foster a peaceful healing environment and improve patient satisfaction.

The role requires strong communication, active listening, conflict resolution, and proficiency with

Qualifications

• Bachelor’s Degree in relevant field preferred.
• Minimum three years of relevant experience preferred.
• Proficiency in Microsoft Office and excellent communication skills.

Responsibilities

• Provide service excellence support to patients and families, creating positive experiences.
• Play a key role in contributing to a peaceful healing environment.
• Perform daily rounds on patients and document confidential information in the feedback module.
• Act as a liaison for patients and families via telephone or in person.
• Assist with recognizing, understanding, reporting, and resolving patient concerns with the primary nurse or leader.
• Escalate complex complaints to the Senior Specialist.
• Investigate and follow up with patients to resolve cases.
• Adhere to policies and safeguard University assets.

Skills

Customer service

Active listening

Conflict resolution

Interpersonal skills

Education

Bachelor’s Degree in relevant field

Tools

Microsoft Office

Job description

The University of Miami is seeking a Patient Experience Specialist 1 to serve as a bridge between patients and the health system, handling feedback and complaints with empathy and discretion. You will perform rounds, document confidential information, and coordinate with nurses and leaders to resolve concerns, helping to foster a peaceful healing environment and improve patient satisfaction.

The role requires strong communication, active listening, conflict resolution, and proficiency with