Onsite Patient Concierge - Front Desk (Bilingual)

Astrana Health; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Astrana Health in Las Vegas is seeking a patient-oriented front desk associate to greet patients, manage a multi-line phone system, provide information, and support clinic operations.

Reporting to the Medical Office Manager, you will handle scheduling, data entry, and ensure security and cleanliness of the reception area while collaborating with care teams.

This in-person role requires strong organization, bilingual Spanish/English, and the ability to work overtime to meet deadlines.

Qualifications

• Front desk experience at an outpatient clinic is required.
• Bilingual in Spanish and English.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced clinic environment.

Responsibilities

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-paced environment
• Great verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Skills

Front desk operations

Multiline phone system

Data entry

Bilingual Spanish/English

Customer service

Job description

Astrana Health in Las Vegas is seeking a patient-oriented front desk associate to greet patients, manage a multi-line phone system, provide information, and support clinic operations.

Reporting to the Medical Office Manager, you will handle scheduling, data entry, and ensure security and cleanliness of the reception area while collaborating with care teams.

This in-person role requires strong organization, bilingual Spanish/English, and the ability to work overtime to meet deadlines.