Bilingual Patient Services Specialist – Front Office

Astrana Health, Inc.; Houston (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Astrana Health, Inc. is seeking a Patient Services Specialist I to support front office operations in our Houston clinics. You will handle appointment scheduling, registrations, referrals, and insurance coordination to ensure a smooth patient experience.

The role requires bilingual Spanish-English abilities, strong organizational skills, and a commitment to high-quality patient care in a fast-paced environment. On-site work at 509 W Tidwell Suite 200, Houston, TX is expected.

Qualifications

• Bilingual in Spanish is required.
• High school diploma or equivalent.
• Medical office experience preferred.
• Experience with referrals, authorizations, scheduling or patient registration.
• Knowledge of EMR/EHR systems.
• Strong customer service, communication, and organization.

Responsibilities

• Greet patients and manage check-in/check-out with a focus on service.
• Schedule, reschedule, and confirm appointments and patient access.
• Process referrals, authorizations, and pre-certifications with carriers and clinics.
• Verify insurance, collect copays, and update patient demographics.
• Coordinate follow-ups, referrals, and testing to support continuity of care.
• Maintain accurate electronic medical records and documentation.

Skills

Bilingual Spanish

Customer service

Scheduling

Referral coordination

EMR/EHR proficiency

Multitasking

Medical office experience

Education

High school diploma or equivalent

Job description

Astrana Health, Inc. is seeking a Patient Services Specialist I to support front office operations in our Houston clinics. You will handle appointment scheduling, registrations, referrals, and insurance coordination to ensure a smooth patient experience.

The role requires bilingual Spanish-English abilities, strong organizational skills, and a commitment to high-quality patient care in a fast-paced environment. On-site work at 509 W Tidwell Suite 200, Houston, TX is expected.