Onsite Parts Support Specialist - Growth & Impact

AIR Control Concepts; West Chester (Chester County); On-site; USD 55,000 - 65,000; Full time

Job summary

Energy Transfer Solutions, a member of the AIR Control Concepts family, is hiring a Parts Support Representative in West Chester, PA. You will be customer-facing, handle part identification, order placement, shipping questions, and post-order support while growing with a fast-moving team.

We seek an organized self-starter with a customer-first mindset, ability to manage multiple tasks, and strong communication. Training is provided; ERP/CRM familiarity is a plus.

Qualifications

• Bachelor’s degree or related experience.
• Experience in customer support, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM platforms.
• Experience with Infor FACTS ERP and Adobe Acrobat.
• HVAC or technical parts experience not required — training provided.
• Experience with schematic/unit drawings is a plus.

Responsibilities

• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP and CRM systems.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

Skills

Go-getter

Customer service

Organized

Time management

Communication skills

Growth mindset

Education

Bachelor’s degree

Tools

Infor FACTS ERP

Adobe Acrobat

Microsoft Excel

Job description

Energy Transfer Solutions, a member of the AIR Control Concepts family, is hiring a Parts Support Representative in West Chester, PA. You will be customer-facing, handle part identification, order placement, shipping questions, and post-order support while growing with a fast-moving team.

We seek an organized self-starter with a customer-first mindset, ability to manage multiple tasks, and strong communication. Training is provided; ERP/CRM familiarity is a plus.