Onsite Operations Team Lead — Federal Support & Leadership

cortina; Washington (District of Columbia); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

FSA

HSA

Life Insurance

Disability Insurance

401(k)

Flexible PTO

Parental Leave

Federal Holidays

Donation Matching

Professional Development

Job summary

Cortina is seeking an Onsite Manager / Team Lead to oversee contractor personnel supporting the United States Border Patrol. This role will supervise up to nine administrative and operations staff and serve as the primary contractor liaison to the COR, ensuring timely, professional service delivery.

The Team Lead coordinates daily activities, adapts to shifting priorities across branches, and provides guidance while maintaining DHS/CBP/USBP procedures in a federal environment.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 5 years of relevant professional experience, including at least 2 years in a supervisory or management capacity.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and data reporting tools such as Power BI.
• Ability to obtain and retain a CBP Background Investigation (BI).
• Excellent customer service and written/verbal communication skills.

Responsibilities

• Supervise contractor personnel, coordinate assignments, monitor workloads, and ensure work meets established requirements and deadlines.
• Serve as the primary point of contact for the COR and SPAD leadership regarding contractor staffing, performance, priorities, and issue resolution.
• Coordinate personnel reassignments with company management, the COR, and SPAD leadership as operational needs change.
• Oversee administrative support services, including office operations and logistics, document and data management, meeting and executive support, SharePoint administration, routine reporting and analysis, and human resources support.
• Coordinate short-term and quick-response requests, including presentation development, basic graphic design, meeting facilitation, and other project-based support.
• Provide guidance and feedback to team members, address performance concerns, and promote responsive customer service.
• Track assignments, prepare status updates, and communicate progress, challenges, and resource needs to government stakeholders.
• Ensure contractor personnel follow established DHS, CBP, and USBP procedures and collaborate effectively with government staff in a federal law enforcement environment.

Skills

Customer service

Communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Power BI

Job description

Cortina is seeking an Onsite Manager / Team Lead to oversee contractor personnel supporting the United States Border Patrol. This role will supervise up to nine administrative and operations staff and serve as the primary contractor liaison to the COR, ensuring timely, professional service delivery.

The Team Lead coordinates daily activities, adapts to shifting priorities across branches, and provides guidance while maintaining DHS/CBP/USBP procedures in a federal environment.